197606651-2-23-2026-28-AS-DSIS-DRLMWA-20260224085759

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197606651
Report Date: 02/19/2026
Date Signed: 02/23/2026 08:05:10 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/12/2026 and conducted by Evaluator Christian Gutierrez

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20260212125011

FACILITY NAME:	LAKEWOOD GARDENS		FACILITY NUMBER:	197606651
ADMINISTRATOR:	MARIE JEENE R DE CASTRO		FACILITY TYPE:	740
ADDRESS:	12055 S. LAKEWOOD BLVD.		TELEPHONE:	(562) 869-4038
CITY:	DOWNEY	STATE: CA	ZIP CODE:	90242
CAPACITY:	150	CENSUS: 90	DATE:	02/19/2026
		UNANNOUNCED	TIME BEGAN:	09:20 AM
MET WITH:	Marie Jeene R De Castro		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Staff refusing to allow resident to return to facility after hospitalization.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Christian Gutierrez conducted an unannounced complaint visit in response to the above allegations. LPA met with Administrator Jeene De Castro who assisted with today’s visit.

On today’s visit LPA’s obtained copies of the following documents: Staff roster, resident roster, special incident report (SIR) R1’s hospital discharge paperwork, psychiatric progress notes, emails between case worker and facility, and facility notes. LPA interviewed Administrator and staff #1(S1) and residents 1-8 (R1-R8). LPA delivered findings.

SEE LIC 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Christian Gutierrez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260212125011

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: LAKEWOOD GARDENS	FACILITY NUMBER: 197606651
	VISIT DATE: 02/19/2026

NARRATIVE

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In regard to the allegation “Staff refusing to allow resident to return to facility after hospitalization.”, It is alleged that facility did not allow R1 to return to facility. During interviews with Administrator and staff two (2) out of two (2) staff stated resident was never denied re-entry. Staff both stated that because of behavior issues facility was requesting a psychiatric evaluation for the safety of R1 and of other residents. Administrator provided emails between hospital caseworker and facility stating they would gladly accept R1 back as long as Psych MD stated R1 was able to return. During interviews with residents five (5) out of eight (8) residents stated they have never had any problems returning to facility after a hospital visit. Three (3) residents were confused by LPA’s questions. During record review of hospital notes there was no indication that facility was refusing to accept R1 back to facility. LPA observed Psychiatric behavior notes dated 02/10/2026 from So Cal Hospital. R1 returned to the facility as of 02/12/2026.

Based on interviews conducted and records reviewed, there is insufficient evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted, and a copy of this report was provided.

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Christian Gutierrez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2026

LIC9099 (FAS) - (06/04)

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