197608129-3-24-2026-29-AS-KHEN-DTL4YB-20260428193052

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197608129
Report Date: 03/24/2026
Date Signed: 03/24/2026 03:35:30 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/17/2026 and conducted by Evaluator Quoc Huynh

PUBLIC

COMPLAINT CONTROL NUMBER: 29-AS-20260317112342

FACILITY NAME:	RESIDENCES AT ROYAL BELLINGHAM, THE		FACILITY NUMBER:	197608129
ADMINISTRATOR:	ANGELITO VITUG		FACILITY TYPE:	740
ADDRESS:	12229 CHANDLER BOULEVARD		TELEPHONE:	(818) 980-2997
CITY:	VALLEY VILLAGE	STATE: CA	ZIP CODE:	91607
CAPACITY:	96	CENSUS: 87	DATE:	03/24/2026
		UNANNOUNCED	TIME BEGAN:	09:48 AM
MET WITH:	Riza Vitug - Assistant Administrator Lito Vitug - Executive Director		TIME COMPLETED:	03:50 PM

ALLEGATION(S):

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Staff did not safeguard resident’s belongings
Staff did not ensure resident door lock was functioning properly

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Quoc Huynh conducted an unannounced initial complaint visit for the above allegations. The LPA arrived at 9:48AM and met with Assistant Administrator (AA) Riza Vitug. The Executive Director (ED) Lito Vitug arrived at 11:08AM. Entrance interview conducted.

During today’s visit, the LPA conducted a physical plant tour, interviewed one (1) resident and seven (7) staff, and reviewed and obtained pertinent documents between 10:02AM and 1:49PM. The following was then determined:

Allegation: “Staff did not safeguard resident’s belongings” and “Staff did not ensure resident door lock was functioning properly”

Report Continued on LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Quoc Huynh
LICENSING EVALUATOR SIGNATURE:	DATE: 03/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20260317112342

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: RESIDENCES AT ROYAL BELLINGHAM, THE	FACILITY NUMBER: 197608129
	VISIT DATE: 03/24/2026

NARRATIVE

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It was reported that Resident #1’s (R1) door lock was not functioning properly resulting in individuals entering their room and stealing $450 in cash. Interview with R1 revealed that the locking mechanism on their door has been an ongoing issue since they moved into the facility and have addressed it with Maintenance staff several times. R1 stated that it was replaced and the locking mechanism continued to break. R1 further reported that their cash had been stolen out of their wallet, however no time or date was provided. R1 then inquired about transferring their bank institution from out of state to a local institution with the ED.

Staff reported only providing R1 assistance with dressing and obtaining ice from the kitchen when requested in addition to routine check-ins. They stated that R1 had not notified them of any stolen cash or about their door lock not functioning. The ED, Staff #1 (S1), and Facility Manager confirmed that R1’s door lock is an ongoing issue that has been replaced previously, however continues to jam due to the way R1 inserts their key. S1 has explained to R1 the proper way of inserting the key, but R1 explains that they are “old” and “does not have time for that.” The facility is currently considering replacing R1’s door lock with an alternative lock that does not require a physical key.

The ED and Facility Manager further revealed that due to R1’s bank institution being out of state, R1 is unable to withdraw money or have access to cash resources. The facility has assisted R1 with purchasing medications, co-pays, and miscellaneous items R1 has requested. R1 then repays the facility through checks or would include it with their rent checks. The facility is in the process of assisting R1 with their request for a bank institution transfer.

R1’s Individual Service Plan dated 08/28/2025 documented R1 to be at risk for mismanaging finances and lack of funds for incidentals. Additionally, R1 experiences episodes of forgetfulness and episodes of “not being able to recall events.”

Based on interviews and record review, although the allegations may have happened or are valid, there is insufficient evidence to prove the alleged violations did or did not occur therefore the allegations are deemed UNSUBSTANTIATED at this time.

No deficiency cited. Exit interview conducted. A copy of the report was reviewed and provided.

SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Quoc Huynh
LICENSING EVALUATOR SIGNATURE:	DATE: 03/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2026

LIC9099 (FAS) - (06/04)

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