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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197608349
Report Date: 07/23/2025
Date Signed: 07/23/2025 01:58:10 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/30/2025 and conducted by Evaluator Jose Gary Tan
COMPLAINT CONTROL NUMBER: 31-AS-20250430163304
FACILITY NAME:ABBEY ROAD VILLAFACILITY NUMBER:
197608349
ADMINISTRATOR:MARINE KARAPETIANFACILITY TYPE:
740
ADDRESS:14132 HUBBARD STREETTELEPHONE:
(818) 837-0077
CITY:SYLMARSTATE: CAZIP CODE:
91342
CAPACITY:78CENSUS: 65DATE:
07/23/2025
UNANNOUNCEDTIME BEGAN:
08:34 AM
MET WITH:Marine Karapetyan - AdministratorTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Facility staff are illegally locking exit doors

Facility fire alarms are in disrepair
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jose Tan conducted an unannounced subsequent complaint visit to this facility to further investigate the above allegations. LPA met with Administrator Marine Karapetian and explained the reason for the visit.

LPA conducted a physical plant tour at 9:22 AM, requested copies of facility documents relevant to the investigation at 10:00 AM and interviewed staff and residents between 10:15 AM to 1:00 PM. Regarding the allegation that Facility staff are illegally locking exit doors, it was alleged that the administrator has locked the back exit doors. LPA’s observation during physical plant tour on 05/06/25 at 10:05 AM and today at 9:22 AM revealed that the door at the back is for emergency exit only and was not locked but a one-way door with egress only and no ingress as it is for emergency use only. LPA's phone interview with Los Angeles Fire Department (LAFD) Inspectors also revealed that the former system which only responds to fire, is not acceptable so the facility removed the fire door system and installed an egress only emergency exit door which the LAFD Inspectors allow. (continued on LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Jose Gary Tan
LICENSING EVALUATOR SIGNATURE:

DATE: 07/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20250430163304
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: ABBEY ROAD VILLA
FACILITY NUMBER: 197608349
VISIT DATE: 07/23/2025
NARRATIVE
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(continued from LIC 9099)

Regarding the allegation that fire alarms keep going off, it was alleged that the fire alarms at the back exit door keep on going off. LPA’s observation during physical plant tour on 05/06/25 at 10:05 AM and today at 9:22 AM revealed that the emergency exit door alarm is working properly and hardwire connected, further observation revealed that it only sounds off whenever a person goes out through this emergency exit door. LPA's interview with the administrator today at 11:00 AM revealed that the door is being used by residents as a short cut to go out going to the main gate and every time they pass that door, the alarm sounds off. LPA's interview with six (6) residents or 10% of the current census revealed that six (6) out of six (6) residents interviewed revealed that no one among them noticed any kind of alarm that is going off at the facility aside from the usual alarm when opening the emergency exit door.

Based on the information gathered during this and prior visit, these allegations are deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued.
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Jose Gary Tan
LICENSING EVALUATOR SIGNATURE:

DATE: 07/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2