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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197608349
Report Date: 10/07/2025
Date Signed: 11/17/2025 12:10:32 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/17/2025 and conducted by Evaluator Jose Gary Tan
COMPLAINT CONTROL NUMBER: 31-AS-20250617131313
FACILITY NAME:ABBEY ROAD VILLAFACILITY NUMBER:
197608349
ADMINISTRATOR:MARINE KARAPETIANFACILITY TYPE:
740
ADDRESS:14132 HUBBARD STREETTELEPHONE:
(818) 837-0077
CITY:SYLMARSTATE: CAZIP CODE:
91342
CAPACITY:78CENSUS: 66DATE:
10/07/2025
UNANNOUNCEDTIME BEGAN:
09:37 AM
MET WITH:Marine Karapetian - AdministratorTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff did not provide adequate supervision, resulting in resident hitting another resident with an object
Staff did not safeguard resident's belongings
Staff spoke inappropriately to resident
Staff withheld mail from resident
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jose Tan conducted an unannounced subsequent complaint visit to this facility to further investigate the above allegations. LPA met with Marine Karapetian and explained the reason for the visit.

LPA conducted a physical plant tour at 9:52 AM, requested copies of facility documents relevant to the investigation at 10:12 AM, reviewed records between 10:15 AM to 11:15 AM and interviewed staff and residents between 11:15 AM to 1:00 PM. Regarding the allegation that Staff did not provide adequate supervision, resulting in resident hitting another resident with an object, it was alleged that Resident #2 (R2) hit Resident #3 (R3) in the face with a shoe. LPA's interview with R3 on 06/18/27 revealed that R3 was hit by R2 with a paper in the body inside their room and did not report it to anyone. LPA's record review revealed that both R2 and R3 are independent.

(continued on LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Jose Gary Tan
LICENSING EVALUATOR SIGNATURE:

DATE: 10/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20250617131313
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: ABBEY ROAD VILLA
FACILITY NUMBER: 197608349
VISIT DATE: 10/07/2025
NARRATIVE
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(continued from LIC 9099)

Regarding the allegation that Staff did not safeguard resident's belongings, it was alleged that R1's $900 was stolen out of R1's wallet the first weekend of April and R1's roommate Resident #2 (R2) stole R1's Visa card and used it at Walgreen's. LPA's interview with the administrator on 06/18/25 revealed that they reported R1's claim to the police per the facility's theft and loss policy and the police investigated, the police was not able to establish the veracity of R1's claim about the $900 but was able to get the video footage of R1 using own card at Walgreen's. Further interview with the administrator revealed that this always happened to R1 almost every month when the administrator issued R1 an invoice for monthly rent, which R1's hasn't paid for a few months now.

Regarding the allegation that Staff spoke inappropriately to residents, it was alleged that R1 was called a "liar" and that Staff #1 (S1) yells. LPA's interview with residents between 11:15 AM to 1:00 PM today, revealed that seven (7) out of seven (7) did not experience being yelled at by S1 or spoken inappropriately by any other staff nor witnessed anyone being yelled at by S1 or spoken inappropriately.

Regarding the allegation that Staff withheld mail from resident, it was alleged that staff are withholding mail from R1. LPA's interview with staff revealed that all mail is received in the Administrator's office and recipient residents are called to get their mails, if resident is unable to, care staff deliver the mail to the resident on the same day or the day after. LPA's interview with seven (7) residents or more than 10% of current census revealed that all of them stated that they received their mail regularly all the time. LPA's interview with two (2) care staff and the receptionist who received the mail revealed that they do not withhold any one's mail and/or packages.

Based on the information gathered during this and prior visit, these allegations are deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued.
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Jose Gary Tan
LICENSING EVALUATOR SIGNATURE:

DATE: 10/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2