<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197608506
Report Date: 11/06/2024
Date Signed: 11/06/2024 03:16:33 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/18/2024 and conducted by Evaluator Nicholas Reed
COMPLAINT CONTROL NUMBER: 31-AS-20241018124023
FACILITY NAME:GLEN PARK AT GLENDALE - MARIPOSA STFACILITY NUMBER:
197608506
ADMINISTRATOR:SUSAN PARKFACILITY TYPE:
740
ADDRESS:1220 S MARIPOSA STTELEPHONE:
(818) 242-9000
CITY:GLENDALESTATE: CAZIP CODE:
91205
CAPACITY:120CENSUS: 93DATE:
11/06/2024
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:Susan ParkTIME COMPLETED:
03:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff do not treat residents with dignity
Staff steals residents P&I monies
Staff are using illegal substance during working hours
Staff steal residents medications
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
At 1:45 p.m. on 11/06/24 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with staff and later the administrator and disclosed the reason for the visit.

To investigate the allegations above, LPA conducted an initial visit on 10/22/24 and toured the facility at 10:15 a.m., interviewed residents and staff between 10:25 a.m. and 11:45 a.m., conducted a medication review at 11:45 a.m. and a record review of records pertinent to the investigation, including but not limited to staff and client rosters at 12:00 p.m. LPA conducted a subsequent visit on 10/29/24 and interviewed two (02) additional residents at 10:00 a.m. and 10:15 a.m. and toured the facility inside and out at 10:30 a.m. Today, LPA toured the facility at 1:45 p.m. and reviewed a Personal and Incidental funds (P&I) ledger at 2:00 p.m.

Regarding the allegation "Staff do not treat residents with dignity" it was alleged staff treat residents poorly.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 11/06/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20241018124023
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: GLEN PARK AT GLENDALE - MARIPOSA ST
FACILITY NUMBER: 197608506
VISIT DATE: 11/06/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Interviews with ten (10) out of ten (10) residents revealed no staff abuse or treat them or other residents poorly. Interviews with staff revealed they and residents have good relationships. No staff revealed information regarding mistreatment of residents. The administrator stated that all staff and owners treat residents with dignity and respect. During facility tours on 10/22/24 and today, LPA observed staff addressing residents’ needs and providing activities. Based on observations and interviews, staff treat residents with dignity. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Regarding the allegation "Staff steals residents P&I monies" it was alleged staff members steal residents’ monthly income. Interviews with ten (10) out of ten (10) residents revealed no occurrences of stolen or missing money. Residents interviewed who receive P&I money had no problems with accessing all their money. Interviews with staff revealed no reports of staff stealing resident money. Interview with the administrator revealed all resident money is recorded on the internal P&I ledger. Review of P&I ledgers today at 2:00 p.m. revealed all resident money was accounted for and none was missing or stolen. Based on record review and interviews, staff do not steal residents’ money. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Regarding the allegation "Staff are using illegal substance during working hours" it was alleged staff use and sell drugs at the facility. Interviews with ten (10) out of ten (10) residents revealed no occurrences of drug use or sales in the facility. Interviews with staff revealed no reports of staff using or selling drugs. The administrator also confirmed no staff use or sell drugs in the facility. During facility tours on 10/22/24 and today, LPA did not observe any indications of drug use or transactions. Based on observations and interviews, staff do not steal residents’ money. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Regarding the allegation "Staff steal residents’ medications" it was alleged staff steal bottles of resident medication. Interviews with ten (10) out of ten (10) residents revealed no occurrences of missing or stolen medications. Residents confirmed they receive all medications in the right doses. Interviews with staff and the administrator revealed no staff steal medications and no residents are missing any medications. Medication review on 10/22/24 revealed three (03) out of three (03) residents’ medications were accounted for. None were missing or stolen. Based on medication review and interviews, staff do not steal residents’ medications.
Therefore, the allegation is deemed UNSUBSTANTIATED at this time. No immediate health or safety hazards were observed during today's visit. Exit interview conducted. Copy of report provided.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 11/06/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2