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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197608842
Report Date: 03/02/2026
Date Signed: 03/02/2026 02:16:20 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/17/2026 and conducted by Evaluator Elvira Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20260217085439
FACILITY NAME:SUNNY HILLS ASSISTED LIVING (MEMORY CARE)FACILITY NUMBER:
197608842
ADMINISTRATOR:SUNGNAM PARK "SUSAN"FACILITY TYPE:
740
ADDRESS:8717 WEST OLYMPIC BLVD.TELEPHONE:
(310) 659-4301
CITY:LOS ANGELESSTATE: CAZIP CODE:
90035
CAPACITY:120; 120CENSUS: 64DATE:
03/02/2026
UNANNOUNCEDTIME BEGAN:
12:29 PM
MET WITH:Jung Hee KimTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff's behavior poses a health and safety risk to residents.
INVESTIGATION FINDINGS:
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On 03/02/26, Licensing Program Analyst (LPA) Elvira Gonzalez conducted an unannounced subsequent complaint visit to further investigate the allegation mentioned above, and deliver findings. LPA met with Administrator Jung Hee Kim, and the purpose of the visit was explained. LPA was granted entrance to the facility.

The investigation consisted of the following: On 02/25/26, LPA Gonzalez requested the staff roster, and resident roster. LPA reviewed records for staff #5-#6 (S5-S6) and requested a copy of the following documents: Personnel Record (LIC501), and Department of Justice (DOJ) Background Clearance Form. Additionally, LPA Gonzalez conducted interviews with staff #1-#5 (S1-S5) and attempted to interview staff #6 (S6). Furthermore, on 03/02/26, LPA Gonzalez conducted interviews with resident #1-#6 (R1-R6), and a tour of the facility.

Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 11-AS-20260217085439
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: SUNNY HILLS ASSISTED LIVING (MEMORY CARE)
FACILITY NUMBER: 197608842
VISIT DATE: 03/02/2026
NARRATIVE
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The investigation revealed the following:

For the allegation: Staff's behavior poses a health and safety risk to residents. It is being alleged that a staff member at this facility is sexually harassing another staff member. It is also being alleged that staff members are not being treated fairly at his facility. On 02/25/26, LPA Gonzalez conducted interviews with S1-S5, and attempted to interview S6, but was unable to as they are no longer working at the facility. Of those interviewed, 5 out of 5 staff could not corroborate the allegation. 5 out of 5 staff said they are treated equally and fair at this facility.

On 03/02/26, LPA Gonzalez conducted interviews with R1-R6. Of those interviewed, 6 out of 6 residents could not corroborate the allegation. 6 out of 6 residents said they are satisfied with the services provided to them at the facility.

Based on observation, and interviews conducted, the department did not find sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegation is unsubstantiated.


No deficiencies were cited during this investigation.


An exit interview was conducted, and a copy of this report was provided to Jung Hee Kim, Administrator.
SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/02/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2