197609655-10-13-2025-31-AS-NGID-DN7R92-20251107114848

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197609655
Report Date: 10/13/2025
Date Signed: 10/13/2025 01:04:05 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/28/2025 and conducted by Evaluator Lorena Casillas

COMPLAINT CONTROL NUMBER: 31-AS-20250828113316

FACILITY NAME:	TNA RESIDENTIAL CARE		FACILITY NUMBER:	197609655
ADMINISTRATOR:	CHRISTINA GABUZYAN		FACILITY TYPE:	740
ADDRESS:	18627 LANARK STREET		TELEPHONE:	(818) 593-9292
CITY:	RESEDA	STATE: CA	ZIP CODE:	91335
CAPACITY:	6	CENSUS: 6	DATE:	10/13/2025
		UNANNOUNCED	TIME BEGAN:	10:30 AM
MET WITH:	Mari Akmakchyan		TIME COMPLETED:	01:15 PM

ALLEGATION(S):

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Staff prevented resident in care from conducting a confidential call at the facility.

INVESTIGATION FINDINGS:

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On 10/13/2025, Licensing Program Analysts (LPAs) Lorena Casillas and Huma Rahimi conducted an unannounced subsequent 10-day complaint visit to the facility to investigate the above allegations. LPAs were greeted and granted access to the facility by staff. LPAs met with Licensee Mari Akmakchyan who arrived shortly after, and LPAs explained the reason for the visit. Entrance interview conducted.

On 08/28/2025, the Woodland Hills South Adult and Senior Care Regional Office received a complaint regarding the allegation mentioned above.
On 09/02/2023, LPA Rahimi initiated the complaint visit. LPA Rahimi conducted a tour of the facility and obtained copies of pertinent information. LPA Rahimi also conducted and interviewed with the Licensee and residents. LPA Casillas reviewed documents collected by LPA Rahimi and interviews conducted by LPA Rahimi.

Continued on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Lorena Casillas
LICENSING EVALUATOR SIGNATURE:	DATE: 10/13/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/13/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20250828113316

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: TNA RESIDENTIAL CARE	FACILITY NUMBER: 197609655
	VISIT DATE: 10/13/2025

NARRATIVE

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On 10/13/25 At approximately 11:30 am, LPA Casillas requested copies of resident and staff rosters. At 12:15 pm, LPAs conducted a physical plant tour to ensure the health and safety of the residents are protected. At approximately 12:45 pm LPAs conducted file reviews of resident records.

Allegation: Staff prevented resident in care from conducting a confidential call at the facility.

It is alleged that staff prevented resident in care from conducting a confidential call at the facility. It is reported that during Resident #1 (R1)’s Telehealth appointment Licensee took over the appointment interjecting themselves, not allowing provider and R1 to converse with each other. It is also reported that when provider was offering R1 some services that Licensee again interjected themselves and was being sarcastic making comments to ridicule R1. During LPA Rahimi’s previous interviews it was discovered that the incident did not happen as it was reported and instead R1 stated that the provider was the rude one and that R1 wanted Licensee present during their appointment as Licensee assists R1 with these matters. LPA Rahimi interviewed Licensee who also reiterated that R1 wanted Licensee present during the appointment and that Licensee was in fact defending and encouraging R1 to seek the services R1 needs. LPA Rahimi interviewed three (3) out of three (3) residents present at the facility and they also stated that they have no concerns with staff not allowing confidentiality or privacy. Therefore, based on interviews and observations this allegation is deemed unsubstantiated at this time.

No citation issued. Exit interview conducted and copy of report provided to Licensee.

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Lorena Casillas
LICENSING EVALUATOR SIGNATURE:	DATE: 10/13/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/13/2025

LIC9099 (FAS) - (06/04)

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