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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197609748
Report Date: 01/07/2026
Date Signed: 01/07/2026 12:34:54 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/30/2025 and conducted by Evaluator Gina Saucedo
PUBLIC
COMPLAINT CONTROL NUMBER: 31-AS-20251230162335
FACILITY NAME:GRANADA GOLDEN YEARSFACILITY NUMBER:
197609748
ADMINISTRATOR:ARUTYUNYAN, SEVAKFACILITY TYPE:
740
ADDRESS:17201 LAHEY STTELEPHONE:
(818) 535-9693
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:6CENSUS: 3DATE:
01/07/2026
UNANNOUNCEDTIME BEGAN:
10:43 AM
MET WITH:Bibigul Batyrbekova, CaregiverTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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Resident became dehydrated while in care due to staff neglect
Resident became malnourished while in care due to staff neglect
INVESTIGATION FINDINGS:
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On 01/07/26, at 10:40am, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, initial complaint visit and was greeted by Caregiver,Bibigul Batyrbekova. LPA explained the purpose of this visit was to gather information, interview staff and residents and deliver findings for this complaint.

On 01/07/26, LPA Saucedo asked for the census, staff, and resident rosters. On 01/07/26, at 10:50am, LPA Saucedo conducted a physical tour. On 01/07/26, at 11:10am, LPA Saucedo started to conduct resident and staff interviews.

LIC 9099C-continued
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:

DATE: 01/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20251230162335
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: GRANADA GOLDEN YEARS
FACILITY NUMBER: 197609748
VISIT DATE: 01/07/2026
NARRATIVE
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Regarding the allegation: Resident became dehydrated while in care due to staff neglect. It is being alleged that resident #1 (R1) was dehydrated upon arrival at the hospital. LPA conducted three (3) staff interviews that confirmed R1 would eat blended food as drinks including ensure. Additionally, LPA interviewed R1's spouse that confirmed R1 was not dehydrated. R1's spouse stated, "that R1 was losing weight at home and had lost a total of thirty (30) pounds and they could no longer take care of R1 so R1 was admitted to the facility on 12/05/25. R1's spouse also indicated that R1's doctor had R1 do blood work, a ct scan and ultra sound just to make sure R1 did not have cancer." Furthermore, R1 was under Hospice/Palliative Services. LPA interviewed R1's nurse that was taking care of R1 and they stated, "R1 would eat and drink in small portions, R1's diagnosis was dementia and R1 was able to use the bathroom-had wet soil on their diaper so R1 was not dehydrated." LPA interviewed two (2) residents that confirmed they eat very well and get all their meals. Furthermore, LPA reviewed and obtained, R1's preplacement appraisal, admission agreement, Medical Assessment, Identification and Emergency Information and Hospice notes that indicate R1 had dementia and was on a puree diet. Therefore, based on the record review and interviews conducted the allegation is UNSUBSTANTIATED at this time.

Regarding the allegation: Resident became malnourished while in care due to staff neglect. It is being alleged that resident #1 (R1) was malnourished upon arrival at the hospital. LPA conducted three (3) staff interviews that confirmed R1 was on a puree diet and would have to eat all their foods blended. In addition, LPA interviewed R1's spouse that confirmed R1 was not eating much prior to going to the facility and furthermore, they would visit R1 almost everyday and they were trying to feed R1, it was not the facility's fault." R1's spouse also stated, "that R1 had lost a total of thirty (30) pounds prior to being admitted to the facility on 12/05/25. Furthermore, R1 was under Hospice/Palliative Services. LPA interviewed R1's nurse that was taking care of R1 and they stated, "R1 would eat and drink in small portions, R1's diagnosis was dementia and R1 also had aspiration problems so we had to be careful when feeding R1. LPA interviewed two (2) residents that confirmed they eat very well and get all their meals. Furthermore, LPA reviewed and obtained, R1's preplacement appraisal, admission agreement, Medical Assessment, Identification and Emergency Information and Hospice notes that indicate R1 had dementia and was on a puree diet. R1's medical assessment on 12/03/25, shows that R1 weighed 134llbs and R1's nurse visit on 12/16/25 indicated that R1 weighed 150lbs and actually gained weight while at the facility. Therefore, based on the record review and interviews conducted the allegation is UNSUBSTANTIATED at this time.

An exit interview was conducted, no citation(s) were issued for the above allegation(s), and a copy of this report was given to the Administrator.
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:

DATE: 01/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2026
LIC9099 (FAS) - (06/04)
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