197609759-6-4-2025-31-AS-TAGD-DJSMPA-20250721094650

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197609759
Report Date: 06/04/2025
Date Signed: 06/04/2025 02:09:14 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/30/2025 and conducted by Evaluator Jose Gary Tan

COMPLAINT CONTROL NUMBER: 31-AS-20250530144655

FACILITY NAME:	7 HILLS SENIOR LIVING		FACILITY NUMBER:	197609759
ADMINISTRATOR:	SIMITYAN, ARMENUI		FACILITY TYPE:	740
ADDRESS:	7112 OWENS ST		TELEPHONE:	(818) 438-8613
CITY:	TUJUNGA	STATE: CA	ZIP CODE:	91042
CAPACITY:	6	CENSUS: 6	DATE:	06/04/2025
		UNANNOUNCED	TIME BEGAN:	09:28 AM
MET WITH:			TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Staff are restricting resident's phone usage while in care

Staff harass resident in care.

Staff physically abuse residents in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Jose Tan conducted an unannounced initial complaint visit at this facility to investigate the above allegations. LPA met initially met with staff Donara Panikyan who called the administrator and explained the reason for the visit. Administrator arrived 20 minutes later.

LPA conducted physical plant tour at 9:48 AM, requested copies of facility documents relevant to the investigation at 10:18 AM and interviewed staff ad residents between 10:30 AM to 1:00 PM. Regarding the allegation that Staff are restricting resident's phone usage while in care, it was alleged that staff does not allow Resident #1 (R1) to talk on the phone for long periods of times. LPA's interview with R1 today at 11:00 AM revealed that no staff is restricting R1 on phone use at any time. LPA's interview with the Administrator and two (2) staff also revealed that no one among the three (3) of them stopped or restricted any resident from using their own phone nor the facility's phone.

(continued on LIC 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Jose Gary Tan
LICENSING EVALUATOR SIGNATURE:	DATE: 06/04/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20250530144655

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: 7 HILLS SENIOR LIVING	FACILITY NUMBER: 197609759
	VISIT DATE: 06/04/2025

NARRATIVE

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(continued from LIC 9099)

Regarding the allegation that Staff harass resident in care, it was alleged that R1 felt harassed and fears that if R1 complains staff will retaliate against them, LPA interview with R1 today revealed that there was no actual harassment that happened, R1 was just afraid that it might happen. LPA's interview with two (2) aware residents revealed that no staff harassed them nor witnessed any staff harassed any other resident.

Regarding the allegation that Staff physically abuse residents in care, it was alleged that R1 observed the staff hitting the residents with bedroom shoes. LPA's interview with R1 today revealed that R1 witnessed staff hitting Resident #2 (R2) but when asked for the details as to how and when, R1 was unable to provide the details. LPA attempted interview with R2 revealed that R2 was never hit by anyone at the facility and staff are respectful and taking good care of R2. LPA's interview with the Administrator and two (2) staff revealed that no one among them physically abused or hit any resident at the facility at any time. LPA's interview with two (2) aware residents revealed that no staff hit them nor witnessed any staff physically abusing or hitting any other resident.

Based on the information gathered during this visit, these allegations are deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Jose Gary Tan
LICENSING EVALUATOR SIGNATURE:	DATE: 06/04/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2025

LIC9099 (FAS) - (06/04)

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