<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197609961
Report Date: 10/23/2025
Date Signed: 11/13/2025 01:13:08 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/15/2025 and conducted by Evaluator Angela Panushkina
COMPLAINT CONTROL NUMBER: 31-AS-20251015082630
FACILITY NAME:A CARING TOUCH BOARD AND CAREFACILITY NUMBER:
197609961
ADMINISTRATOR:PAIGE ESQUIVELFACILITY TYPE:
740
ADDRESS:10348 LARAMIE STREETTELEPHONE:
(818) 477-2990
CITY:CHATSWORTHSTATE: CAZIP CODE:
91311
CAPACITY:6CENSUS: 6DATE:
10/23/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Nemie Salinas, Staff TIME COMPLETED:
10:15 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff does not ensure resident's shower drain is in good repair.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
This is an Amendment to the original report, issued 10/23/2025, due to a typographic error on LIC9099-C.

At 9:00am, Licensing Program Analyst (LPA), Angela Panushkina conducted subsequent visit to deliver finial finding. LPA met with the Staff, Dondi Tolentino, who granted access to the facility. Administrator was contacted and LPA explained the reason for the visit. The Administrator was unable to come and designated the staff to sign for the report.

During the initial visit conducted on 10/22/25, LPA requested resident and staff roster. At 1:40pm, requested copies of pertinent information which include, but not limited to Admission Agreement, Physician's Report, Appraisal Needs and Services Plan, relevant to the investigation. At approximately 1:50pm, LPA conducted a physical plant tour, to ensure health and safety of the residents are protected. Between 2:00pm - 3:00pm, LPA conducted an interview with the Administrator, three (3) staff and four (4) residents out of six (6) residents, who were able to communicate. Continue on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Angela Panushkina
LICENSING EVALUATOR SIGNATURE:

DATE: 11/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20251015082630
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: A CARING TOUCH BOARD AND CARE
FACILITY NUMBER: 197609961
VISIT DATE: 10/23/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Allegation: Staff does not ensure resident's shower drain is in good repair.

To investigate this allegation, LPA conducted an interview with the Administrator, during the initial visit, and was informed that the facility has three (3) full bathrooms available for residents use. Additionally, LPA was informed that the Administrator made aware of this issue on 10/15/25 and she immediately contacted the plumber. On 10/16/25 at 9:35am, the shower drain was cleaned with the drain snake, and all blockage was removed. Interview with three (3) staff members also confirmed the statement provided by the Administrator. Four (4) out of six (6) residents interviewed expressed no concern regarding this allegation. LPA also observed the shower drains in all three (3) bathrooms were in good repair. Therefore, based on interviews, LPA observation and information gathered during the initial visit, this allegation is deemed Unsubstantiated at this time.

No deficiency issued during today's visit.

Exit interview conducted and copy of this report signed and delivered.

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Angela Panushkina
LICENSING EVALUATOR SIGNATURE:

DATE: 11/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2