197610099-1-21-2026-31-AS-TAGD-DRTSWX-20260303131503

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610099
Report Date: 01/21/2026
Date Signed: 01/21/2026 02:24:56 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/05/2025 and conducted by Evaluator Jose Gary Tan

COMPLAINT CONTROL NUMBER: 31-AS-20250905101430

FACILITY NAME:	WYNGATE VILLA GARDENS		FACILITY NUMBER:	197610099
ADMINISTRATOR:	CHAVEZ, OSCAR		FACILITY TYPE:	740
ADDRESS:	7634 WYNGATE STREET		TELEPHONE:	(818) 352-4270
CITY:	TUJUNGA	STATE: CA	ZIP CODE:	91042
CAPACITY:	68	CENSUS: 53	DATE:	01/21/2026
		UNANNOUNCED	TIME BEGAN:	09:28 AM
MET WITH:	Alma Espinal - Co-Administrator		TIME COMPLETED:	02:15 PM

ALLEGATION(S):

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Staff do not ensure residents have grooming supplies.

Staff are mismanaging residents' mail.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Jose Tan conducted an unannounced subsequent complaint visit to this facility to further investigate the above allegations. LPA met with Co-Administrator Alma Espinal and explained the reason for the visit.

LPA conducted a physical plant tour at 9:43 AM, requested copies of facility documents relevant to the investigation at 10:18 AM and interviewed staff and residents between 10:30 AM and 1:00 PM. Regarding the allegation that Staff do not ensure residents have grooming supplies, it was alleged that toiletries were not provided for residents both men and women. LPA's observation during visit revealed that the facility has sufficient stock of toiletries from shampoo, razors and shaving cream, bath soap, toothpaste, etc. LPA's interview with five (5) residents or 10% of the current census between 10:30 AM to 1:00 PM revealed that five (5) out of five (5) residents both male and female get their toiletries supplies regularly and were not refused when they ask the staff for toiletries. (continued on LIC 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Jose Gary Tan
LICENSING EVALUATOR SIGNATURE:	DATE: 01/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20250905101430

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: WYNGATE VILLA GARDENS	FACILITY NUMBER: 197610099
	VISIT DATE: 01/21/2026

NARRATIVE

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(continued from LIC 9099)

Regarding the allegation Staff are mismanaging residents' mail. It was alleged that social security cards and state identification cards were missing when checks were expected via mail route. LPA's interview with the Administrator and staff between 10:30 AM to 12:30 PM, revealed that they distribute on the same day regularly during dinner time at the dining area and for non-ambulatory residents, the medication technician brings the mail during medication pass. Further interview with the Administrator also revealed that there was no missing mail reported to the office for the last two (2) years. LPA's interview with five (5) residents or 10% of the current census between 10:30 AM to 12:30 PM, revealed that five (5) out of five (5) residents stated that they get their mail regularly and did not have any mail missing.

Based on the information gathered during this and prior visit, these allegations are deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Jose Gary Tan
LICENSING EVALUATOR SIGNATURE:	DATE: 01/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026

LIC9099 (FAS) - (06/04)

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