197610152-2-10-2026-31-AS-NGID-DRKR4A-20260223114112

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610152
Report Date: 02/10/2026
Date Signed: 02/10/2026 03:22:18 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/09/2025 and conducted by Evaluator Huma Rahimi

COMPLAINT CONTROL NUMBER: 31-AS-20251209103650

FACILITY NAME:	PALACE OF JOY		FACILITY NUMBER:	197610152
ADMINISTRATOR:	GRIGORYAN, MARINE		FACILITY TYPE:	740
ADDRESS:	6701 KURL WAY		TELEPHONE:	(747) 265-6536
CITY:	RESEDA	STATE: CA	ZIP CODE:	91335
CAPACITY:	6	CENSUS: 4	DATE:	02/10/2026
		UNANNOUNCED	TIME BEGAN:	09:10 AM
MET WITH:	Marine Grigoryan, Administrator		TIME COMPLETED:	03:45 PM

ALLEGATION(S):

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Staff untrained providing care and supervision to residents.
Staff unable to communicate residents needs due to language barrier.
Staff does not follow food menu.

INVESTIGATION FINDINGS:

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At 9:10 AM, Licensing Program Analyst (LPA) Huma Rahimi, conducted an unannounced subsequent complaint visit to investigate the above stated allegations. LPA met with the Administrator and explained the reason for the visit.

On 12/10/2025, the LPA conducted the initial visit. At approximately 9:35 AM, the LPA requested the resident and staff rosters. At approximately 9:40 AM, the LPA requested copies of pertinent records relevant to the investigation, including staff training records, facility policies, and the facility’s food menu. At approximately 9:45 AM, the LPA conducted a physical plant tour. Between approximately 9:55 AM and 10:00 AM, the LPA conducted an interview with the Administrator.
On 02/10/2026, during the subsequent visit, between approximately 9:30 AM and 1:20 PM, the LPA conducted interviews with two (2) staff and four (4) out of four (4) residents. At approximately 1:25 PM, the LPA reviewed resident records and staff training records relevant to the investigation.
Continue on LIC 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Huma Rahimi
LICENSING EVALUATOR SIGNATURE:	DATE: 02/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20251209103650

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: PALACE OF JOY	FACILITY NUMBER: 197610152
	VISIT DATE: 02/10/2026

NARRATIVE

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Allegation: Staff untrained providing care and supervision to residents.

It was alleged that staff were untrained and providing care and supervision to residents. To investigate, LPA interviewed the Administrator, Staff #1 (S1), Staff #2 (S2), and four (4) out of four (4) residents, and reviewed staff training records. The Administrator stated that all direct-care staff receive initial training upon hire, including dementia care, medication administration, residents’ rights, facility policies, and reporting requirements, and competency is verified through daily observation by the Administrator. S1 and S2 stated they received initial and ongoing training and are able to perform assigned duties. During the facility tour and observations, LPA noted staff providing care and supervision to residents. Four (4) out of four (4) residents interviewed stated their care needs are being met and expressed no concerns. Based on interviews, record review, and observations, this allegation is Unsubstantiated.

Allegation: Staff unable to communicate residents’ needs due to language barrier.

It was alleged that staff were unable to communicate residents’ needs due to a language barrier. To investigate, LPA interviewed the Administrator, S1, S2, and four (4) out of four (4) residents. The Administrator stated that at least one English-speaking staff member is present on each shift. S1 and S2 stated they communicate effectively with residents. During the facility tour and observations, LPA noted staff effectively communicating with residents, and residents responding appropriately. Four (4) out of four (4) residents interviewed stated they are able to communicate their basic needs and had no concerns. Based on interviews and observations, this allegation is Unsubstantiated.

Allegation: Staff does not follow the posted food menu

It was alleged that staff failed to follow the posted food menu and provided a poor diet to residents in care. To investigate, LPA interviewed the Administrator, Staff #1 (S1), Staff #2 (S2), and four (4) out of four (4) residents. LPA reviewed the facility’s sample menu and observed food items in the refrigerator and throughout the facility that matched the sample menu. During the initial and subsequent complaint visits, LPA conducted a physical plant tour and observed nutritious food available to residents. All four (4) residents interviewed stated that meals are adequate and not poor in quality. Based on interviews, record review, and observations, this allegation is Unsubstantiated.

Appeal rights explained. Exit interview conducted and copy of this report signed and delivered.

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Huma Rahimi
LICENSING EVALUATOR SIGNATURE:	DATE: 02/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2026

LIC9099 (FAS) - (06/04)

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