197610225-3-19-2026-31-AS-NGID-DTDSDZ-20260422134757

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610225
Report Date: 03/19/2026
Date Signed: 03/19/2026 01:40:12 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/25/2025 and conducted by Evaluator Tuesday Cabiness

COMPLAINT CONTROL NUMBER: 31-AS-20250725151552

FACILITY NAME:	A SWEET HOME CARE		FACILITY NUMBER:	197610225
ADMINISTRATOR:	KARAPETYAN, DIANA		FACILITY TYPE:	740
ADDRESS:	25141 HIGHSPRING AVE.		TELEPHONE:	(818) 606-8707
CITY:	NEWHALL	STATE: CA	ZIP CODE:	91321
CAPACITY:	6	CENSUS: 5	DATE:	03/19/2026
		UNANNOUNCED	TIME BEGAN:	12:00 PM
MET WITH:	Diana Karapetyan		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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1. Lack of supervision resulting in a resident eloping multiple times
2. Facility staff do not adequately supervise residents in care
3. Facility is in disrepair

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Tuesday Cabiness conducted a subsequent visit to deliver the final findings of the allegations mentioned above. LPA met with Administrator Diana Karapetyan and informed her the reason of the visit.

Allegation #1: Lack of supervision resulting in a resident eloping multiple times. Concerns were expressed regarding a lack of supervision resulting in resident #1 (R1) allegedly eloping from the facility on multiple occasions. To investigate the allegation, on 07/25/2025 and 07/28/2025, at various times between 9:30 a.m. and 12:30 p.m., LPA conducted interviews with the reporting party and other witnesses associated with the complaint. On 08/01/2025, from 9:00 a.m. to 1:00 p.m., LPA conducted an initial complaint visit, which included a physical plant inspection, as well as interviews with three (3) staff and three (3) residents. During today’s visit, from 12:00 p.m. to 12:30 p.m., LPA conducted additional interviews with one (1) resident and
(Cont'd LIC9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:	DATE: 03/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 31-AS-20250725151552

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: A SWEET HOME CARE	FACILITY NUMBER: 197610225
	VISIT DATE: 03/19/2026

NARRATIVE

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(2) staff. According to the complaint, it was alleged that R1 eloped due to a lack of staff supervision, resulting in R1 being left unattended in various locations within the surrounding neighborhood. However, interviews conducted with staff and residents did not corroborate the allegation. Staff, including the Administrator, reported that R1 enjoys spending time outdoors and taking walks. Staff indicated they are aware that R1 cannot be left unattended and stated that staff either accompany R1 on walks around the neighborhood or remain with R1 while outside.

Residents interviewed reported observing staff accompanying R1 outdoors and stated they have not witnessed R1 leaving the facility unattended or eloping. Although the allegation of lack of supervision resulting in R1 eloping was reported, based on the information obtained through interviews, the allegation may have occurred; however, there is insufficient evidence to support the validity of the claim at this time. Therefore, the allegation is determined to be Unsubstantiated.

Allegation # 2: Facility staff do not adequately supervise residents in care. Concerns were expressed that facility staff do not adequately supervise residents in care. To investigate the allegation, on 07/25/2025 and 07/28/2025, at various times between 9:30 a.m. and 12:30 p.m., the Licensing Program Analyst (LPA) conducted interviews with the reporting party and other witnesses associated with the complaint. On 08/01/2025, from 9:00 a.m. to 1:00 p.m., the LPA conducted an initial complaint visit, which included a physical plant inspection, as well as interviews with three (3) staff and three (3) residents. During today’s visit, from 12:00 p.m. to 12:30 p.m., LPA conducted additional interviews with two (2) residents and one staff. According to the complaint, it was alleged that staff failed to adequately supervise residents. Specifically, it was reported that staff were observed running after resident #1 (R1) and asking neighbors for assistance in retrieving R1. It was further alleged that R1 fell in a neighbor’s yard and staff were unable to assist R1 off the ground without help from a neighbor. However, interviews conducted with staff and residents did not corroborate the allegation. Staff, including the Administrator, reported that R1 enjoys sitting on a bench located in a neighboring yard. Staff stated they are aware that R1 cannot be left unattended and indicated they remain with R1 while in the neighboring yard. Staff denied that R1 fell and denied requesting assistance from neighbors to help R1 off the ground. Staff reported that they accompany R1 at all times while outdoors and do not allow R1 to remain unattended. Staff also indicated that neighbors have not expressed concerns regarding R1 being in the yard.
(Cont'd LIC9099C)

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:	DATE: 03/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 31-AS-20250725151552

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: A SWEET HOME CARE	FACILITY NUMBER: 197610225
	VISIT DATE: 03/19/2026

NARRATIVE

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LPA attempted to interview the neighbor; however, the attempt was unsuccessful. Residents interviewed reported observing staff accompanying R1 outdoors and stated they have not witnessed R1 falling or being left unattended. Although the allegation that staff do not adequately supervise residents was reported, based on the information obtained through interviews, the allegation may have occurred; however, there is insufficient evidence to support the validity of the claim at this time. Therefore, the allegation is determined to be Unsubstantiated.

Allegation # 3: Facility is in disrepair. Concerns were expressed that the facility is in disrepair. To investigate the allegation, on 07/25/2025 and 07/28/2025, at various times between 9:30 a.m. and 12:30 p.m., LPA conducted interviews with the reporting party and other witnesses associated with the complaint and reviewed relevant documentation. On 08/01/2025, from 9:00 a.m. to 1:00 p.m., LPA conducted an initial complaint visit, which included a physical plant inspection, as well as interviews with three (3) staff and three (3) residents. During today’s visit, from 12:30 p.m. to 1:30 p.m., LPA conducted additional interviews with two (2) residents and staff and completed a follow-up physical plant inspection of the property.

According to the allegation, it was reported that the facility was improperly dumping bulky items in front of the facility and garage, creating a potential hazard for residents and individuals using the sidewalk. Interviews revealed that the facility had scheduled a bulky item pick-up and was instructed by the city to place items outside no more than forty-eight (48) hours prior to the scheduled collection. LPA contacted the City of Santa Clarita to inquire about the concern. The city reported that an inspection had been conducted and based on their findings, the facility was in compliance and no violations or hazards were identified. LPA reviewed documentation and determined that the items placed in front of the facility were not obstructing walkways or creating a safety hazard for residents in care. The items were present in accordance with a scheduled pick-up.

Additionally, LPA obtained information indicating that multiple complaints have been submitted to other agencies regarding concerns at the facility. Physical plant inspections conducted during the investigation revealed that the facility was free from hazards and in compliance with applicable standards for resident safety.

(Cont'd LIC9099C)

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:	DATE: 03/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 31-AS-20250725151552

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: A SWEET HOME CARE	FACILITY NUMBER: 197610225
	VISIT DATE: 03/19/2026

NARRATIVE
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32	Although the allegation that the facility is in disrepair was reported, based on the information obtained through interviews, documentation, and observations, there is insufficient evidence to support the validity of the claim at this time. Therefore, the allegation is determined to be Unsubstantiated. Exit interview conducted and copy of report provided to Administrator.

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:	DATE: 03/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026

LIC9099 (FAS) - (06/04)

Page: 4 of 4