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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610268
Report Date: 12/12/2025
Date Signed: 12/12/2025 02:12:32 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/08/2025 and conducted by Evaluator Jose Gary Tan
COMPLAINT CONTROL NUMBER: 31-AS-20251208144359
FACILITY NAME:BEST CHOICE SENIOR CAREFACILITY NUMBER:
197610268
ADMINISTRATOR:ALEXANDRYAN, DANIELFACILITY TYPE:
740
ADDRESS:11159 COHASSET STREETTELEPHONE:
(818) 433-1682
CITY:SUN VALLEYSTATE: CAZIP CODE:
91352
CAPACITY:6CENSUS: 5DATE:
12/12/2025
UNANNOUNCEDTIME BEGAN:
09:07 AM
MET WITH:Daniel Alexandryan - AdministratorTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Staff did not maintain adequate phone communication access

Staff did not allow resident access to their personal cell phone.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jose Tan conducted an unannounced initial complaint visit at this facility to investigate the above allegations. LPA met with Administrator Daniel Alexandryan and explained the reason for the visit.

LPA conducted a physical plant tour at 9:23 AM, requested copies of facility documents relevant to the investigation at 9:45 AM, reviewed records between 9:45 AM to 10:45 AM and interviewed staff and residents between 11:00 AM to 1:00 PM. Regarding the allegation that Staff did not maintain adequate phone communication access, it was alleged that the reporting party (RP) called the facility three (3) times today (12/08/25) and the phone rang at least ten times but no one answered. LPA's record review today between 9:45 AM to 10:45 AM revealed that there was only one (1) recorded phone call at the facility phone number from RP's phone number on 12/08/25 and there was no recorded phone call from RP number on Administrator's personal phone number on 12/08/25. (continued on LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Jose Gary Tan
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20251208144359
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: BEST CHOICE SENIOR CARE
FACILITY NUMBER: 197610268
VISIT DATE: 12/12/2025
NARRATIVE
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(continued from LIC 9099)

LPA's interview with the Administrator today revealed that the Administrator talked to RP and threatened the Administrator two (2) weeks ago and called the police on the facility. The police came but nothing happened per the Administrator.

LPA's interview with Resident #1 (R1) today revealed that R1 had no problem communicating with family and friends and always kept own cell phone on own pocket at all times

Regarding the allegation that Staff did not allow resident access to their personal cell phone, it was alleged that RP was not able to reach R1's personal cell phone and believes staff are not letting R1 use own cell phone. LPA's interview with R1 today revealed that R1 always kept own phone on own pocket at all times and had no problem calling anyone. LPA called R1's phone only to find out that the cell phone was deactivated and unable to make or receive calls, as LPA tested it multiple times. LPA made contact to R1's family member (FM) and informed the family member of R1's phone issue. LPA's interview with the administrator today revealed that R1's phone is a prepaid phone and probably no more load that is why it was deactivated. R1's FM got back to LPA and was told to reboot R1's phone. With R1's permission, LPA rebooted R1's phone and now working properly. LPA's interview with R1 today also confirmed that no staff had stopped using or took R1's cell phone at any time. LPA's interview with the other four (4) residents today revealed that four (4) out of four (4) residents interviewed stated that no staff had stopped them from using their own cellular phone or the facility phone from calling anyone.

Based on the information gathered during this visit, these allegations are deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued.
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Jose Gary Tan
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2