197610269-2-14-2026-31-AS-NMAN-DRT337-20260302165303

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610269
Report Date: 02/14/2026
Date Signed: 02/14/2026 01:58:37 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/14/2024 and conducted by Evaluator Michael Cava

COMPLAINT CONTROL NUMBER: 31-AS-20240214113238

FACILITY NAME:	HOUSE OF HOPE ASSISTED LIVING, INC		FACILITY NUMBER:	197610269
ADMINISTRATOR:	ALABERKYAN, GAYANE		FACILITY TYPE:	740
ADDRESS:	9617 STANWIN AVENUE		TELEPHONE:	(818) 302-6344
CITY:	ARLETA	STATE: CA	ZIP CODE:	91331
CAPACITY:	6	CENSUS: 4	DATE:	02/14/2026
		UNANNOUNCED	TIME BEGAN:	09:26 AM
MET WITH:	Iulia Laktinova		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Resident sustained unexplained injuries resulting in hospitalization and contributing to death.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Michael Cava conducted a subsequent visit to the facility to conclude the investigation regarding the above allegation. LPA met with staff, Iulia Laktinova, and advised her of the complaint. In regards to the above allegation, it was reported that R1 suffered a fall at the facility on or around 01/22/24. As a result of this fall, R1 suffered multiple unexplained injuries, including a broken jaw and had fallen into a coma. R1 then expired on 01/26/24. The ten (10) day visit was made by LPA Melissa Spaeth on 02/15/24, followed by a subsequent visit by LPA Cava on 03/28/25. LPAs investigation consisted of a health and safety check, interviews with residents and record review. The above noted allegation was referred to and initially accepted by CCLD Investigations Branch (IB) as an assignment to obtain records, then eventually accepted as a full nvestigation on 04/14/25. Case was assigned to IB Investigator, Johhny Canto. IB's investigation consisted of the following:

• On 03/25/25, IB obtained a copy of R1’s Death Certificate and on 04/17/25, Medical Records were

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:	DATE: 02/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/14/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20240214113238

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: HOUSE OF HOPE ASSISTED LIVING, INC	FACILITY NUMBER: 197610269
	VISIT DATE: 02/14/2026

NARRATIVE

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obtained. Review of death certificate revealed that R1 expired on 01/26/24. The cause of death was Consequences of Blunt Trauma due to ground level fall. Per medical records, on 01/22/24 R1 was admitted to the hospital due to a blunt trauma to the head. Further review of medical records reveal that R1 appeared to have been down for an extended period of time, outside in the rain. R1 had suffered intracranial hemorrhage following injury with prolonged (more than 24 hours) loss of consciousness with return to pre-existing conscious level, resulting in death.

On 05/01/25: Investigator Canto interviewed facility administrator, Gayane Alaberkyan. This interview revealed that on or around 01/22/24, facility staff (S1) informed her that R1 had a fall. Administrator had no direct information as to the cause of the fall, however S1 advised her that there was a loud noise coming from the hallway, and when S1 went to follow up, R1 was observed on the floor. Paramedics called and R1 was sent to the hospital.

On 05/20/25: Interview with Reporting Party (RP) was conducted to confirm the allegation.

Between 12/08/25 and 12/30/25. R1’s available medical records were referred to and reviewed by CCLD Clinical Consultant. It was revealed that “There is no adequate evidence to conclude whether the facility would be culpable for death due to a fall”.

Today's investigation consisted of additional interviews with three (3) of four (4) residents between 9:30am-10:30am. One resident was at dialysis and could not be interviewed. LPA also interviewed one (1) of one staff and two (2) administrators, over the telephone between 10:30am to 11:30am. In addition to interviews, LPA conducted a physical plant inspection between 11:30am to 12:30pm.

Based on the information obtained, there is insufficient evidence to prove that R1 succumbed to unexplained injuries and expired due to these injuries on 01/26/24. Therefore, the allegation is deemed Unsubstantiated at this time. No immediate health and safety hazard is noted during this visit. Exit interview conducted and a copy of report was issued.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:	DATE: 02/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/14/2026

LIC9099 (FAS) - (06/04)

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