197610293-2-23-2026-31-AS-TAGD-DSRP62-20260402110136

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610293
Report Date: 02/23/2026
Date Signed: 02/23/2026 01:14:30 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/13/2026 and conducted by Evaluator Gina Saucedo

PUBLIC

COMPLAINT CONTROL NUMBER: 31-AS-20260213161642

FACILITY NAME:	SUNRISE AT LINDLEY I		FACILITY NUMBER:	197610293
ADMINISTRATOR:	MELIKSETYAN, LUSINE		FACILITY TYPE:	740
ADDRESS:	9955 LINDLEY AVE		TELEPHONE:	(747) 218-9141
CITY:	NORTHRIDGE	STATE: CA	ZIP CODE:	91325
CAPACITY:	6	CENSUS: 5	DATE:	02/23/2026
		UNANNOUNCED	TIME BEGAN:	09:35 AM
MET WITH:	Ruzanna Manukyan, Designee Administrator		TIME COMPLETED:	01:25 PM

ALLEGATION(S):

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Staff did not ensure resident was fed
Unlawful eviction

INVESTIGATION FINDINGS:

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On 02/23/26, at 9:40am, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, initial complaint visit and was greeted by Caregiver, Charles Mulenga. The designee administrator Ruzanna Manukyan was called and arrived shortly after. The LPA explained the purpose of this visit was to gather information, interview staff and residents and deliver findings for this complaint.

On 02/23/26, LPA Saucedo asked for the census, staff, and resident rosters. On 02/23/26, at 9:50am, LPA Saucedo conducted a physical tour. On 02/23/26, at 10:15am, LPA Saucedo started to conduct resident and staff interviews.

LIC 9099C-continued

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:	DATE: 02/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/23/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260213161642

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: SUNRISE AT LINDLEY I	FACILITY NUMBER: 197610293
	VISIT DATE: 02/23/2026

NARRATIVE

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Regarding the allegation: Staff did not ensure resident was fed. It is being alleged that resident #1 (R1) did not eat for twenty-four (24) hours. LPA interviewed one (1) of R1’s daughter and they stated, “R1 did not eat while at the hospital" and also that "R1 was on a pureed diet at the facility which they did provide because R1 had problems with aspiration." During LPA’s interview with staff #1 (S1), they stated, "that R1 did eat but in small portions." During LPA's interview with staff #2 (S2) they stated, "that R1 ate but blended foods only because they had problems swallowing." LPA interviewed two (2) residents that stated, "they get all their meals, they have no issues eating at this facility." LPA attempted to interview three (3) other residents but to no avail did they understand what the LPA was asking." LPA reviewed and obtained R1’s physician’s report that confirms R1 was on a dysphagia diet. Furthermore, R1’s preplacement appraisal and Admission Agreement also confirms that R1 was on a diabetic menu pureed food. Therefore, based on the record review and interviews conducted the allegation is UNSUBSTANTIATED at this time.

Regarding the allegation: Unlawful eviction. It is being alleged that due to behavioral issues, resident #1 (R1) was not being accepted back to the facility leaving the resident without placement. LPA interviewed one (1) of R1’s daughter and R1’s daughter stated, “that R1 was only at facility for about nine (9) days and they did not like how R1 was being treated so when R1 was taken to the hospital on 02/10/26, the social worker agreed to help them fine another place for R1." R1’s daughter also admitted, "that R1 was a wanderer and had aggressive behaviors." LPA asked R1’s daughter if the facility was communicating with them about R1’s behavior and R1’s daughter stated, “yes, and we agreed on finding R1 another place to live that this place was not working for them.” R1's daughter also clarified that R1 was now at another facility and doing well. LPA interviewed staff #3 (S3) and S3 stated, “R1 was not evicted, R1 was taken to the hospital for aggressive, uncontrolled behavior on 02/10/26 when R1 tried to enter another resident’s room and R1 hit me when I tried to block R1 from entering the other resident’s room.” S3 also stated, “R1 behavior was changing quickly, was becoming out of control since their arrival at the facility and I told one (1) of R1's daughter that R1 would eventually require higher level of care and/or R1 may require a change of medication." S3 continued to say, "on 02/03/26, R1 did not want to be touched and declined all help from staff including showers. On 02/04/26, R1 entered another resident’s room without permission causing an argument.

LIC 9099C-continued

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:	DATE: 02/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/23/2026

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260213161642

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: SUNRISE AT LINDLEY I	FACILITY NUMBER: 197610293
	VISIT DATE: 02/23/2026

NARRATIVE

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On 02/07/26, other residents complained of unpleasant odors and R1 declined to shower again.” S3 continued to say, “I communicated with R1’s daughters and one (1) of R1’s daughter agreed to fine another place for R1 to live. In addition, R1' family came to pick up R1's personal belongings and requested their admission fee back which I returned to them via zelle. I also updated all of R1's changing behaviors." LPA did obtain all unusual incident reports that were sent to Community Care Licensing in regards to R1. LPA interviewed two (2) additional staff that agreed R1 was yelling, trying to fight other residents and would enter other resident's room without their permission." LPA interviewed two (2) residents that stated, "R1 was unstable, R1 entered their room several times and tried to fight one (1) of the them." LPA attempted to interview three (3) other residents but to no avail did they understand what the LPA was asking. LPA reviewed and obtained R1’s admission agreement which was 01/31/26 and R1's admission agreement Pre-placement Appraisal, Physician's Report and Appraisal Needs and Services Plan. LPA also obtained, R1's updated resident appraisal and Needs and Services Plan that was explaining the new behaviors that R1 was showing. Therefore, based on the record review and interviews conducted the allegation is UNSUBSTANTIATED at this time.

An exit interview was conducted, no citation(s) were issued for the above allegation(s), and a copy of this report was given to the Administrator.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:	DATE: 02/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/23/2026

LIC9099 (FAS) - (06/04)

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