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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610305
Report Date: 03/28/2023
Date Signed: 03/28/2023 10:43:52 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/22/2023 and conducted by Evaluator Michael Cava
COMPLAINT CONTROL NUMBER: 31-AS-20230322162006
FACILITY NAME:BRIGHTSTAR SENIOR CARE,INCFACILITY NUMBER:
197610305
ADMINISTRATOR:ALLAHDADI, AYEDEHFACILITY TYPE:
740
ADDRESS:10455 GAYNOR AVETELEPHONE:
(818) 517-0544
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:6CENSUS: 6DATE:
03/28/2023
UNANNOUNCEDTIME BEGAN:
08:44 AM
MET WITH:Narineh OhanianTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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Facility is denying residents visitation
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Michael Cava conducted a complaint visit to the facility to investigate the above allegation. It was reported that since Resident 1 (R1) has moved into the facility, R1 wasn't allowed visitation by family and friends. LPA met with staff, Narineh Ohanian, and advised her of the complaint. The investigation consisted of interviews with residents and staff, record review, and a physical plant inspection to insure the health and safety of the residents in care.

Interviews with four of four residents do not corroborate with the allegations of not being allowed visitors, stating they are allowed visitation. According to staff, residents have never been denied any visitation, so long as visitors come and visit during visitng hours. Regarding R1, staff stated it was their family's decision to limit visitation at this time, as R1 was recently diagnosed with a condition that causes them to become aggressive when they do have guests.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Eva Miller
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20230322162006
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: BRIGHTSTAR SENIOR CARE,INC
FACILITY NUMBER: 197610305
VISIT DATE: 03/28/2023
NARRATIVE
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During the visit, a phone call was made to R1's family, who is also the Power of Attorney (POA) for R1's health decisions. The family confirms that R1 was just diagnosed with a condition that causes them to become aggressive when having guests. R1's family, went into consultation with their primary physician, and the medical association specializing with this condition, and the family was advised that it would also be in the best health interest to limit or slow down R1 having visitors to smooth R1 into that transition and not cause R1 to become aggressive. The process is day to day, as R1's condition has been improving. Eventually, once fully adjusted, R1 will continue to have more visitors, but for now, based on the doctor's recommendation, it is to R1's best health interest to slow down with visits.

Based on the information obtained, there was insufficient evidence to prove that the facility is denying residents visitation. Therefore, the allegation is deemed Unsubstantiated at this time.
SUPERVISORS NAME: Eva Miller
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2