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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610305
Report Date: 09/16/2025
Date Signed: 09/16/2025 02:54:54 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/14/2025 and conducted by Evaluator Michael Cava
COMPLAINT CONTROL NUMBER: 31-AS-20250914135911
FACILITY NAME:BRIGHTSTAR SENIOR CARE,INCFACILITY NUMBER:
197610305
ADMINISTRATOR:ALLAHDADI, AYEDEHFACILITY TYPE:
740
ADDRESS:10455 GAYNOR AVETELEPHONE:
(818) 517-0544
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:6CENSUS: 5DATE:
09/16/2025
UNANNOUNCEDTIME BEGAN:
12:06 PM
MET WITH:Zinaid SafaryanTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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9
Staff does not ensure resident's medical needs are being met.
Staff does not ensure resident is fed.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Michael Cava conducted a complaint visit to the facility to investigate the above allegations. LPA met with staff, Zinaida Safaryan, and advised her of the complaint. The administrator, Narineh Aida, was notified over the telephone. It's being reported that during Resident 1's (R1) stay at this facility, R1's vital signs were not taken, resulting in a decline in R1's health. It's also being reported that R1 was not being fed. Today's investigation consisted of a physical plant inspection made between 12:15pm to 1:15pm. Interviews with residents were held approximately 1:15pm to 2:00pm. Interviews with Staff 1 (S1) and administrator held between 2:00pm to 2:30pm.

Interviews with the five residents do not corroborate with the allegations of their needs not being met and of them not being fed by staff. These residents expressed no concerns regarding the care and supervision being provided to them. Interview with S1 deny the allegation. According to S1, no residents have expressed any concerns regarding their needs not being met, or of not being fed. Interview with the
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20250914135911
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: BRIGHTSTAR SENIOR CARE,INC
FACILITY NUMBER: 197610305
VISIT DATE: 09/16/2025
NARRATIVE
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administrator reveal that R1 was never a resident of this facility. Administrator adds there is no resident here by this name, nor one was ever admitted, under this name. LPA conducted a facility file review and observed that there was a required annual completed on 08/13/25. Review of the LIC 858, completed during that annual did not list R1 as a resident of this facility.

Based on the information obtained, there was insufficient evidence to corroborate the allegations of staff not ensuring resident's medical needs are being met, or staff not ensuring resident is fed. Therefore, the allegations are deemed Unfounded. A finding of unfounded means that the allegation is either false, could not have happened, and/or is without a reasonable basis. Administrator advised, and a copy of this report issued.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2