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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610366
Report Date: 10/08/2025
Date Signed: 10/08/2025 05:08:25 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/26/2025 and conducted by Evaluator Nicholas Reed
COMPLAINT CONTROL NUMBER: 31-AS-20250926082205
FACILITY NAME:SAVANT OF TARZANAFACILITY NUMBER:
197610366
ADMINISTRATOR:NARINE MERTKHANYANFACILITY TYPE:
740
ADDRESS:5711 RESEDA BLVDTELEPHONE:
(818) 996-2022
CITY:TARZANASTATE: CAZIP CODE:
91356
CAPACITY:176CENSUS: 109DATE:
10/08/2025
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Narine MertkhanyanTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff did not prevent resident from wandering from facility
INVESTIGATION FINDINGS:
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At approximately 10:15 a.m. on 10/08/25 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the administrator and disclosed the reason for the visit.

To investigate the allegations above, LPA conducted an initial visit on 10/01/25 and interviewed staff and residents between 8:45 a.m. and 12:45 p.m., toured the facility at 9:00 a.m., and requested pertinent record at 12:00 p.m. Today, LPA toured the facility inside and out at 11:00 a.m., interviewed Staff #1 (S1) at approximately 12:30 p.m., and conducted a record review of pertinent records, including but not limited to a medical assessment, care plan, and client roster at 2:30 p.m.

Regarding the allegation "Staff did not prevent resident from wandering from facility" it was alleged Resident #1 (R1) had wandered away from the facility unsupervised. Interview with Staff #2 (S2) at approximately 9:05 a.m. on 10/01/25 revealed R1 was last at the facility on 11/01/24. R1 was hospitalized and never returned to the facility.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 10/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20250926082205
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: SAVANT OF TARZANA
FACILITY NUMBER: 197610366
VISIT DATE: 10/08/2025
NARRATIVE
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R1 was admitted to a different facility after discharge from the hospital. Interview with S2 revealed they attempted to contact R1’s family at the phone number listed in their documents to notify of R1’s hospitalization and subsequent discharge, but the family member’s phone number had changed and was never updated. The facility had no other way of notifying R1’s family. Record review of R1’s medical assessment revealed they had no cognitive impairment and were able to leave the facility unassisted. Review of R1’s emergency contact sheet confirmed that Family #1 (F1) was R1’s only other person to be notified in the event of an emergency. LPA attempted to call the number listed at 1:00 p.m. today and confirmed the phone number listed no longer belonged to F1. Review of an incident report submitted by the facility on 11/01/24 confirmed the details of R1’s hospitalization and discharge. Based on interviews and record review, R1 was no longer a resident of this facility when they were discovered. Therefore, R1 never wandered away from the facility and the allegation is deemed UNSUBSTANTIATED at this time.

No immediate health or safety concerns were observed during today’s visit.

Exit interview conducted. Appeal rights discussed. Copy of report provided.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 10/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2