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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610366
Report Date: 12/22/2025
Date Signed: 12/22/2025 03:02:02 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/15/2025 and conducted by Evaluator Nicholas Reed
COMPLAINT CONTROL NUMBER: 31-AS-20251215092514
FACILITY NAME:SAVANT OF TARZANAFACILITY NUMBER:
197610366
ADMINISTRATOR:NARINE MERTKHANYANFACILITY TYPE:
740
ADDRESS:5711 RESEDA BLVDTELEPHONE:
(818) 996-2022
CITY:TARZANASTATE: CAZIP CODE:
91356
CAPACITY:176CENSUS: 107DATE:
12/22/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Narine MertkhanyanTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff do not prevent residents from smoking in non-designated areas
INVESTIGATION FINDINGS:
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At approximately 8:30 a.m. on 12/22/25 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with staff and later the administrator and disclosed the reason for the visit.

To investigate the allegations above, LPA interviewed staff and residents between 8:40 a.m. and 1:30 p.m. today, toured the facility inside and out at 9:00 a.m., and conducted a record review of pertinent records, including but not limited to a medical assessment, care plan, medication record, and resident roster at 11:15 a.m.

Regarding the allegation ”Staff do not prevent residents from smoking in non-designated areas” it was alleged residents smoked in the central courtyard, garage, and in a room which affected the health of Resident #1 (R1). During the facility tour, LPA observed four (04) residents smoking in the designated area near the street.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 12/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20251215092514
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: SAVANT OF TARZANA
FACILITY NUMBER: 197610366
VISIT DATE: 12/22/2025
NARRATIVE
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LPA observed no smokers or smoke in the garage, central courtyard, or within the facility. Interviews with eleven (11) out of eleven (11) residents revealed no residents have detected or witnessed residents smoking in non-designated areas. Interview with Resident #2 (R2) at 10:00 a.m. today revealed they have detected the smell of smoke in the elevator and in hallways. R2 clarified that nobody is smoking in non-designated areas, but the smell of the smoke lingers on people’s clothing and carries into the building. Interview with the administrator revealed they have not received any reports of residents smoking in non-designated areas. The administrator noted that it may help to periodically remind all residents about facility policies on smoking. Interviews with Staff #1 (S1) at 9:10 a.m. today, Staff #2 (S2) at 9:25 a.m. today, and Staff #3 (S3) at 9:45 a.m. today revealed they have not seen or heard reports of residents smoking in non-designated areas. Based on observations and interviews, there is insufficient information to prove the allegation. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No immediate health or safety concerns were observed during today’s visit.

Exit interview conducted. Copy of report provided.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 12/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/22/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2