197610366-1-8-2026-31-AS-NMAN-DTFS4D-20260424133232

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610366
Report Date: 01/08/2026
Date Signed: 01/08/2026 04:49:12 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/12/2025 and conducted by Evaluator Nicholas Reed

COMPLAINT CONTROL NUMBER: 31-AS-20250812115829

FACILITY NAME:	SAVANT OF TARZANA		FACILITY NUMBER:	197610366
ADMINISTRATOR:	NARINE MERTKHANYAN		FACILITY TYPE:	740
ADDRESS:	5711 RESEDA BLVD		TELEPHONE:	(818) 996-2022
CITY:	TARZANA	STATE: CA	ZIP CODE:	91356
CAPACITY:	176	CENSUS: 112	DATE:	01/08/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Carmelita Roxas		TIME COMPLETED:	04:40 PM

ALLEGATION(S):

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Staff did not meet a resident's incontinence need
Staff did not meet a resident's grooming need

INVESTIGATION FINDINGS:

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At approximately 9:00 a.m. on 01/08/26 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with staff and disclosed the reason for the visit.

To investigate the allegations above, LPA conducted an initial visit on 08/14/25 and interviewed staff and residents between 9:15 a.m. and 5:00 p.m. and toured the facility inside and out at 10:15 a.m. LPA conducted a subsequent visit on 10/08/25 and interviewed staff and at least 10% of residents [eleven (11) out of one-hundred nine (109)] between 10:15 a.m. and 12:30 p.m., toured the facility inside and out at 11:00 a.m., and conducted a record review of pertinent records, including but not limited to an admission agreement, medical assessment, care plan, and client roster at 12:00 p.m. Today, LPA toured the facility at 9:00 a.m. and 4:00 p.m.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:	DATE: 01/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20250812115829

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: SAVANT OF TARZANA	FACILITY NUMBER: 197610366
	VISIT DATE: 01/08/2026

NARRATIVE

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Regarding the allegation "Staff did not meet a resident's incontinence need" it was alleged Resident #1 (R1) developed a Urinary Tract Infection (UTI) due to insufficient catheter care. Interview with R1 at 11:30 a.m. on 11/05/25 revealed staff have met all of their incontinence needs. R1 had no issues with the catheter care provided. Home health nurses come regularly to clean out and change the tubing while facility staff change the bag. Interviews with residents revealed no issues with the facility’s incontinence care. Record review of R1’s home health records revealed they received skilled nursing assistance through home health to flush their catheter weekly and change it monthly. Review of R1’s care plan revealed they can manage their own incontinence care with assistance and reminders from staff. Interviews with the Wellness Director at 9:30 a.m. on 08/14/25 and the administrator at 10:00 a.m. on 08/14/25 revealed staff followed R1’s care plan as directed. Interviews with Staff #1 (S1) at 11:00 a.m. on 08/14/25 and Staff #2 (S2) at 11:15 a.m. on 08/14/25 revealed staff have provided incontinence care to R1 at least once a day, every day. Based on record review and interviews, staff and home health nurses followed R1’s care plan and provided sufficient incontinence care. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Regarding the allegation "Staff did not meet a resident's grooming need" it was alleged R1’s toenails were too long. Interview with R1 revealed the Wellness Directors have been “on top of things” in regards to arranging podiatry appointments. R1 noted they receive podiatry care for their toe nails every 1 – 2 months. During the interview at 11:30 a.m. on 11/05/25, LPA observed R1 to be neatly groomed with trimmed nails. Interview with a Wellness Director at 9:30 a.m. on 08/14/25 revealed a podiatrist comes to the facility every month. The Wellness Director has ensured that R1 attended all podiatry appointments. Record review of R1’s physician orders from 05/09/25 indicated the facility was to ensure R1 had their toenails trimmed every 2 months. Interviews with residents revealed their podiatry and grooming needs were met by the facility. Based on observations, interviews, and record review, staff met R1’s grooming needs. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No immediate health or safety concerns were observed during today’s visit.

Exit interview conducted. Copy of report provided

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:	DATE: 01/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2026

LIC9099 (FAS) - (06/04)

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