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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610393
Report Date: 08/06/2025
Date Signed: 08/06/2025 02:38:07 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/29/2025 and conducted by Evaluator Michael Cava
COMPLAINT CONTROL NUMBER: 31-AS-20250729152612
FACILITY NAME:NEASISFACILITY NUMBER:
197610393
ADMINISTRATOR:GHAZARYAN, ANIFACILITY TYPE:
740
ADDRESS:8523 TERHUNE AVETELEPHONE:
(747) 250-9701
CITY:SUN VALLEYSTATE: CAZIP CODE:
91352
CAPACITY:6CENSUS: 4DATE:
08/06/2025
UNANNOUNCEDTIME BEGAN:
09:25 AM
MET WITH:Gevorg KhaluyanTIME COMPLETED:
10:48 AM
ALLEGATION(S):
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Staff do not afford residents privacy as cameras are placed in restricted areas
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Michael Cava conducted a complaint visit to the facility to investigate the above allegation. LPA met with the administrator, Gevorg Khaluyan, and advised him of the complaint. It was reported that all residents have cameras in their bedrooms, and unknown if these residents or their authorized representatives gave consent to place cameras in their bedrooms. Today's investigation consisted of interviews with the administrator, staff and residents. LPA also conducted a physical plant inspection and record review.

Prior to the investigation, LPA Cava conducted a review of FAS notes. During pre-licensing visit on 06/01/23, it was documeted that the facility has surveillance cameras located inside and outside of the facility. Interviews with the administrator confirm that there are cameras in common areas, that are video only and no audio. Administrator also confirmed that there is a video camera only, no audio, in room #4. Room #4
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Eva Miller
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20250729152612
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: NEASIS
FACILITY NUMBER: 197610393
VISIT DATE: 08/06/2025
NARRATIVE
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is a private room. Administrator stated Resident 1 (R1), who occupies room #4, has authorization from from R1's family, allowing the use of video in the room for safety monitoring reasons, as R1 is blind. Video camera is for visual only. No audio.

In conjunction with this complaint, a required annual was made. LPA inspected all four (4) rooms, occupied by the residents, and confirmed that there was that one camera in room #4. LPA obtained documentation from R1's files, authorizing the use of the camera, signed by R1's responsible person. In addition to the camera in room #4, there were surveillance cameras located inside and outside of the facility. No audio in place. LPA checked the placement of these cameras to insure lenses are directed in common areas only, and do not violate the residents rights.

In addition to the physical plant inspection and record review, interviews with the other three (3) residents confirm no cameras in place in their rooms. Interviews made with two (2) of two staff also deny cameras installed in restricted areas. Staff confirm only camera installed in resident room has the resident's responsible person's consent.

Based on the information obtained, although there is a camera installed in a R1's room (room #4), the licensee maintains written authorization from R1's family allowing for the camera to be installed and in use there for safety reasons. Moreover, R1's room is private, and no other residents share the room with R1. Therefore, the allegation of staff not affording residents privacy as cameras are placed in restricted areas is deemed Unsubstantiated at this time.
SUPERVISORS NAME: Eva Miller
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2