197610403-1-15-2026-31-AS-NMAN-DQDTQV-20260116135633

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610403
Report Date: 11/13/2025
Date Signed: 01/15/2026 10:22:46 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/04/2025 and conducted by Evaluator Raymond Comer

COMPLAINT CONTROL NUMBER: 31-AS-20251104131041

FACILITY NAME:	SAVANT OF WEST HOLLYWOOD		FACILITY NUMBER:	197610403
ADMINISTRATOR:	ADAM SYNCHEFF		FACILITY TYPE:	740
ADDRESS:	1025 N FAIRFAX AVE		TELEPHONE:	(323) 656-7900
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90046
CAPACITY:	130	CENSUS: 112	DATE:	11/13/2025
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Adam Syncheff-Administrator		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Facility lacks an adequate amount of staff to meet resident's care needs in a timely manner.

INVESTIGATION FINDINGS:

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This is an addendum of the previous Licensing Report issued on 11/13/2025.
Upon further review of the information received during initial visit it was noted that additional investigation is required to render final findings. Therefore, this visit was conducted to obtain additional information.
Licensing Program Manager (LPM) Naira Margaryan joined Licensing Program Analyst (LPA) Raymond Comer.

Allegation - Facility is insufficiently staffed to provide adequate care and supervision to residents.

It was alleged that the facility is understaffed. The only interaction Resident #1 (R1) receives is being brought down to the dining hall for meals and brought back to their room.

[LIC9099] Continued-

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:	DATE: 01/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20251104131041

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: SAVANT OF WEST HOLLYWOOD	FACILITY NUMBER: 197610403
	VISIT DATE: 11/13/2025

NARRATIVE

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On 11/13/25 at 10:05 am, Licensing Program Analyst, (LPA) Raymond Comer, conducted an initial 10-day visit to investigate the above allegation. At the time of visit, LPA conducted a physical plant tour; no health and safety issues were observed.
LPA requested and received resident and staff roster, Resident#1 (R1's) file, and documents relevant to the investigation. Between 11:15 am the 1:45 pm, LPA conducted interviews with Admin, Staff, and Residents.
Prior to this visit on 01/06/2026, LPA Comer conducted a phone interview with the Resident Services Supervisor, and discussed staffing schedule and duties. In addition LPA Comer spoke with other parties involved in R1’s care.
At the time of this visit, at 11:15am, LPM Margaryan and LPA Comer conducted a tour of physical plant and observed facility staff assisting residents for various activities of daily living. In addition, between 11:45am and 12:30pm, additional interviews were conducted with the staff present at the facility.

Administrator and Staff revealed that the facility maintains sufficient number of staff to provide adequate care and supervision for all residents. Staff interviewed during investigation were able to explain their work assignments and the time they spent assisting each resident with various tasks of the activities of daily living. Staff stated their response to residents is completed within an average of two to ten minutes. Resident's room health checks are completed a minimum of every two hours per shift. LPA interviews with ten (10) out of (11) residents stated that they had no concerns about staff assistance, and they feel there is adequate staffing at the facility.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED at this time.

An exit interview was conducted with the Administrator. A copy of this report was provided, and appeal rights were provided.

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:	DATE: 01/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026

LIC9099 (FAS) - (06/04)

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