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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610403
Report Date: 01/09/2026
Date Signed: 01/09/2026 12:49:58 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/15/2024 and conducted by Evaluator Raymond Comer
COMPLAINT CONTROL NUMBER: 31-AS-20240215114434
FACILITY NAME:GARDEN OF PALMS LAFACILITY NUMBER:
197610403
ADMINISTRATOR:HIRSCH,RENAFACILITY TYPE:
740
ADDRESS:1025 N FAIRFAX AVETELEPHONE:
(323) 656-7900
CITY:LOS ANGELESSTATE: CAZIP CODE:
90046
CAPACITY:130CENSUS: 115DATE:
01/09/2026
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Adam Syncheff-AdministratorTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff are not providing laundry services to resident.
INVESTIGATION FINDINGS:
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On Friday, 1/9/26, Licensing Program Analyst (LPA) Ray Comer, and Licensing Program Manager, Naira Margaryan conducted an unannounced subsequent visit at this facility to further investigate the above allegation. LPA and LPM met with the Administrator, and the reason for the visit was discussed.

Allegation: Staff are not providing laundry services to resident.

Concerns were addressed that staff are not doing R1’s laundry. Per staff interviews, they do laundry every day, as per laundry schedule. At times they need to do additional laundry to wash linens for incontinent residents. R1 was interviewed and stated that staff make sure all their stuff is washed, dried and returned to R1. Other residents interviewed during investigation did not address any concerns regarding laundry services.

[LIC9099C]-Continued
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:

DATE: 01/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 1
Control Number 31-AS-20240215114434
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: GARDEN OF PALMS LA
FACILITY NUMBER: 197610403
VISIT DATE: 01/09/2026
NARRATIVE
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During this visit on 12/11/25, LPA requested and reviewed laundry schedule which verified the information revealed by staff. Based on overall investigation it was concluded that the allegation, could not have happened, and/or is without a reasonable basis. Therefore, it is deemed UNFOUNDED at this time.

This agency had investigated the complaint alleging “Staff are not providing laundry services to resident”. We have found that the complaint was without a reasonable basis. We have therefore dismissed the complaint.

Exit interview conducted and a copy of report is issued.
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:

DATE: 01/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2026
LIC9099 (FAS) - (06/04)
Page: 1 of 1