197610403-2-20-2026-31-AS-NMAN-DRZT65-20260309142633

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610403
Report Date: 02/20/2026
Date Signed: 02/20/2026 02:18:12 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/10/2026 and conducted by Evaluator Raymond Comer

COMPLAINT CONTROL NUMBER: 31-AS-20260210104311

FACILITY NAME:	SAVANT OF WEST HOLLYWOOD		FACILITY NUMBER:	197610403
ADMINISTRATOR:	ADAM SYNCHEFF		FACILITY TYPE:	740
ADDRESS:	1025 N FAIRFAX AVE		TELEPHONE:	(323) 656-7900
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90046
CAPACITY:	130	CENSUS: 115	DATE:	02/20/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Adam Syncheff-Administrator		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Staff did not properly address a resident's change in condition.
Staff did not provide required care and supervision to assist resident with ADLs.

INVESTIGATION FINDINGS:

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At 9:00 am, Friday, 2/20/26, Licensing Program Analyst, (LPA) Raymond Comer, arrived to conduct an initial visit to investigate the above allegation(s). LPA met with the facility Administrator, presented official CDSS badge identification, and reason for the visit was disclosed.

At 9:15 am, LPA conducted a physical plant tour; no health and safety issues were observed.

To investigate the allegations, LPA received facility resident roster, staff roster, and Resident#1 (R1's) file. Between 9:30 am and 11:00 am, LPA conducted interviews with Administrator , Staff and R1's Primary Care Physician. Between 11:20 am, and 12:40 pm, LPA conducted interviews with Residents, Between 12:50 pm, and 1:45 pm, LPA conducted review of Resident#1 (R1) file, and other documents relevant to the complaint.

[LIC9099C] Continued-

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:	DATE: 02/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260210104311

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: SAVANT OF WEST HOLLYWOOD	FACILITY NUMBER: 197610403
	VISIT DATE: 02/20/2026

NARRATIVE

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Allegation:Staff did not properly address a resident's change in condition.

It is alleged that staff did not observe changes in R1's health condition. LPA's Interview with Administrator and Staff#1 (S1) revealed the following: Both Administrator and S1 refute the allegation, stating that R1 is monitored and assessed by staff, medical attention is provided when requested or needed, and timely communication of health changes are provided. Administrator and Staff stated that R1's change in condition was immediately communicated to R1's Primary Care Physician, and Family contacts. Staff did submit an Incident Report (IR) to the Licensing agency regarding the incident.

Based on LPA interviews, and records review, the allegation is deemed Unsubstantiated at this time.

Allegation: Staff did not provide required care and supervision to assist resident with ADLs.

It is alleged that staff neglected to provide R1 with hygiene, incontinence, and mobility assistance. LPA observed staff providing assistance to R1, and other residents throughout the facility. LPA interviews with Administrator and Staff#1 (S1) revealed the following: Both Administrator and S1 refute the allegation, stating that staff implement required care plan components, such as assisting R1 with showering, supervision with toileting/changes when needed, and providing R1 with reminders/encouragement to use his walking cane. LPA Interviews with ten (10) out of ten (10) residents revealed that residents receive consistent and sufficient assistance by staff.

Based on LPA observation, interviews and records review, there is not enough information to verify the allegation. Therefore, the allegation is deemed Unsubstantiated at this time.

Exit Interview conducted/Copy of report given.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:	DATE: 02/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2026

LIC9099 (FAS) - (06/04)

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