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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610414
Report Date: 09/12/2025
Date Signed: 09/12/2025 01:52:40 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/16/2024 and conducted by Evaluator Michael Cava
COMPLAINT CONTROL NUMBER: 31-AS-20241216111437
FACILITY NAME:HEALTHY LIFE FAMILIESFACILITY NUMBER:
197610414
ADMINISTRATOR:HELEN TERZYANFACILITY TYPE:
740
ADDRESS:17355 HORACE STREETTELEPHONE:
(559) 907-1184
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:6CENSUS: 5DATE:
09/12/2025
UNANNOUNCEDTIME BEGAN:
08:25 AM
MET WITH:Arusyak Ohanyan-AdministratorTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Due to neglect, resident sustained a stage 4 pressure injury
Due to neglect, resident sustained multiple wounds
INVESTIGATION FINDINGS:
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Licensing Program Analyst, LPA Michael Cava conducted a subsequent complaint visit to the facility to conclude the investigation regarding the above allegations. The 10-day visit was initiated by LPA Cava on 12/17/24, to conduct a health and safety inspection. A subsequent visit was made by LPA Cava on 07/18/25. In addition to the health and safety checks conducted during both those visits, LPA Cava conducted interviews with the administrator, staff and residents. A record review was also made.

Today’s visit to close out this investigation consisted of interviews with the administrator (between 8:30am-9:00am), one (1) of one staff (between 9:00am-9:30am), and five (5) of five residents (between 9:30am-10:00am). LPA also conducted a physical plant inspection (between 10:00am-11:00am) to insure facility compliance with title 22.

In regards to both allegations, it was reported that on or around 12/06/24, Resident 1 (R1) was admitted
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Angela J Whittaker
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 31-AS-20241216111437
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: HEALTHY LIFE FAMILIES
FACILITY NUMBER: 197610414
VISIT DATE: 09/12/2025
NARRATIVE
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to the hospital with multiple wounds, including a stage 4 pressure injury (PI) due to facility neglect. It’s not reported if R1 was receiving home health or hospice care to treat these wounds. The following is a timeline of events taken by LPA Cava during the course of this investigation.

12/17/24: LPA Cava interviewed the administrator and Staff 1 (S1), who both deny neglect. Both stated R1 was admitted on 11/15/24. Both stated R1 was receiving Hospice Care at admission. Both confirmed there were (PIs) present, but (PIs) were being treated by Hospice. Both confirm communication with Hospice daily regarding R1’s (PI). Both state on or around 12/06/24, R1’s (PIs) did progress, and followed hospice advise to have R1 transferred to the hospital.

12/17/24: LPA Cava reviewed facility records pertaining to R1. Record review reveal R1’s admission on 11/15/24. R1’s Pre-Placement Appraisal and Appraisal reveal (PI’s), but no stages indicated.

12/17/24: LPA interviewed R1’s family, who could not confirm when and where R1’s wounds developed and progressed.

07/18/25: LPA Cava conducted a subsequent visit to the facility to conduct additional interviews with both administrator and S1. Both repeated and confirmed information provided during initial visit. Contact was made to interview R1’s hospice nurse. According to hospice nurse, hospice was ordered for R1 at admission to facility. Hospice nurse confirmed R1 had (PIs) at admission. Hospice nurse stated part of the hospice care plan was to provide wound care for R1’s (PIs). Hospice nurse acknowledge that hospice care will end service if R1 was sent to the hospital. Hospice nurse stated R1’s wounds were not getting better on 12/06/24 and had ordered for R1 to get transferred to the hospital for a higher level of care. LPA requested for copies of R1’s hospice records.

07/21/25: LPA Cava received R1’s hospice records.

09/07/25: LPA reviewed the hospice records. Per review, hospice was ordered on 11/15/24. Hospice record documents a stage 2 and unstageable (PIs). Hospice records also indicate wound care for these (PIs). On 11/22/24, hospice records indicate visit with R1. Hospice documentation reveal R1 refused examination and treatment.
SUPERVISORS NAME: Angela J Whittaker
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 31-AS-20241216111437
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: HEALTHY LIFE FAMILIES
FACILITY NUMBER: 197610414
VISIT DATE: 09/12/2025
NARRATIVE
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Today, subsequent visit made to close out investigation. Interviews with five (5) of five residents deny any neglect and lack of supervision. Interviews with administrator and S1 remain consistent with interviews conducted during previous visits.

Based on information obtained, although there is indication of Pressure Injuries (PIs) to R1 at admission to facility, there is evidence that hospice care was ordered to treat these wounds. Evidence obtained could not prove that due to facility neglect, R1 sustained multiple injuries, including a stage 4 Pressure Injuries. Therefore, the above allegations are deemed Unsubstantiated at this time.
SUPERVISORS NAME: Angela J Whittaker
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3