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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610423
Report Date: 05/04/2023
Date Signed: 05/04/2023 02:21:31 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/27/2023 and conducted by Evaluator Tihesha Smith
COMPLAINT CONTROL NUMBER: 31-AS-20230427084637
FACILITY NAME:TOUCHING HEARTS BOARDING CARE 1FACILITY NUMBER:
197610423
ADMINISTRATOR:MKRTCHYAN, MARGARITAFACILITY TYPE:
740
ADDRESS:5149 LA CANADA BLVD.TELEPHONE:
(424) 216-0864
CITY:LA CANADA FLINTRIDGESTATE: ZIP CODE:
91011
CAPACITY:6CENSUS: 0DATE:
05/04/2023
UNANNOUNCEDTIME BEGAN:
10:40 AM
MET WITH:Margarita MkrtchyanTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Facility is providing care and supervision without a valid license
INVESTIGATION FINDINGS:
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Licensing Program Analyst(s) Tihesha Smith and Antonia Alvizar conducted an unannounced complaint visit to this location at 10:40 am. LPAs were joined by Adult Protective Service (APS) Senior Social worker Joycelynn Mantuano. Representatives advised Mrs. Mkrtchyan the purpose of this was to investigate the above-mentioned allegation and to determine the validity of the complaint. Initial entry the home was denied by the operator at approximately 10:49 am. LPA Smith contacted Licensing Program Manager (LPM) Naira Margaryan for visit update at 10:50 am. LPM Margaryan spoke with operator in Armenian Language for additional clarity of the visit. The operator also contacted her spouse: Arman Mkrtchyan who arrive later and spoke with LPM Margaryan upon his arrival. The operator allowed only LPA Smith entry into the home at 11:18 am.
The Department received information that the home was providing care and supervision to individuals living in the home without licensure. While conducting a tour LPA observed that the home has six (6) bedrooms and four (4) bathrooms located as followed: four (4) bedrooms and three (3) bathrooms downstairs;
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tihesha Smith
LICENSING EVALUATOR SIGNATURE:

DATE: 05/04/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/04/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20230427084637
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: TOUCHING HEARTS BOARDING CARE 1
FACILITY NUMBER: 197610423
VISIT DATE: 05/04/2023
NARRATIVE
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(Cont from 9099)

three (3) bedrooms rooms and one (1) bathroom upstairs. Bedroom #2 had two beds with bedrails in the room, but no clients or belongings observed in the room or any other rooms within the home. The other rooms downstairs including bathroom and kitchen were empty and under construction.
Bedroom #2 had two beds with bedrails in the room, but no clients or belongings observed in the room or any other rooms within the home. The other rooms downstairs including bathroom and kitchen were empty and under construction.

The upstairs rooms being used by the operator and family. The backyard under construction and garage used for storage. No clients were present in the facility at time of visit.

Based on interview and tour of home the allegation: Facility is providing care and supervision without a valid license is UNSUBSTANTIATED at this time.

The operator may submit an application at the Woodland Hills Adult and Senior Care Regional Office located 21731 Ventura Blvd STE 250, Woodland Hills, 91364. The operator may go to www.ccld.ca.gov for orientation information. The LPAs reminded operator not to take in individuals who are in need of care in which a license is required. The operator currently has a pending application for Licensure.

Exit interview conducted. A copy of the report was issued.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tihesha Smith
LICENSING EVALUATOR SIGNATURE:

DATE: 05/04/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/04/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2