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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610423
Report Date: 02/09/2024
Date Signed: 02/09/2024 03:53:47 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/01/2024 and conducted by Evaluator Abeye Duguma
COMPLAINT CONTROL NUMBER: 31-AS-20240201153254
FACILITY NAME:TOUCHING HEARTS BOARDING CARE 1FACILITY NUMBER:
197610423
ADMINISTRATOR:MKRTCHYAN, MARGARITAFACILITY TYPE:
740
ADDRESS:5149 LA CANADA BLVD.TELEPHONE:
(424) 216-0864
CITY:LA CANADA FLINTRIDGESTATE: CAZIP CODE:
91011
CAPACITY:6CENSUS: 4DATE:
02/09/2024
UNANNOUNCEDTIME BEGAN:
12:25 PM
MET WITH:Margarita MkrtchyanTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff not present to attend to residents.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Abeye Duguma conducted an unannounced initial complaint visit to the facility to investigate the above allegation. LPA met with Licensee, Margarita Mkrtchyan, and explained the reason for the visit.

--- Staff not present to attend to residents.

It was alleged that residents are left unattended. To investigate the allegation on 02/09/2024 LPA conducted a physical plant tour at 12:30 PM, requested staff roster at 12:45 PM, interviewed 02 (two) staff at around 1:00 PM, interviewed two (02) out of (04) four residents at 1:30 PM and one (01) other party at 2:00 PM. During the physical plant tour, LPA observed that there were no cars parked in the driveway or in front of the house, however, staff was present in the facility. Staff roster shows that there is at least one (01) staff in the facility at all times.
(CONT. on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Abeye Duguma
LICENSING EVALUATOR SIGNATURE:

DATE: 02/09/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/09/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20240201153254
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: TOUCHING HEARTS BOARDING CARE 1
FACILITY NUMBER: 197610423
VISIT DATE: 02/09/2024
NARRATIVE
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During interviews with staff, all staff stated resident are never left without care and supervision. Staff #1 (S1) added that because parking is limited, I have instructed staff not to park in the driveway so that visitors will have a place to park. During interviews with residents, two (02) out of four (04) residents stated they are never left unattended, and staff are available at all times. LPA was unable to interview the remaining two (02) out of four (04) residents. Other parties stated that they have never been inside the facility or witnessed residents being left unattended, but because no cars are parked at the house in the evening, suspects that residents are left unattended.

Based on observations, record review and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

No health and safety hazards noted during the visit.

Exit interview conducted and a copy of the report was issued.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Abeye Duguma
LICENSING EVALUATOR SIGNATURE:

DATE: 02/09/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/09/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2