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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610423
Report Date: 09/27/2024
Date Signed: 09/27/2024 02:13:42 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/07/2023 and conducted by Evaluator Rosaura Valenzuela
COMPLAINT CONTROL NUMBER: 31-AS-20231207084843
FACILITY NAME:TOUCHING HEARTS BOARDING CARE 1FACILITY NUMBER:
197610423
ADMINISTRATOR:MKRTCHYAN, MARGARITAFACILITY TYPE:
740
ADDRESS:5149 LA CANADA BLVD.TELEPHONE:
(424) 216-0864
CITY:LA CANADA FLINTRIDGESTATE: CAZIP CODE:
91011
CAPACITY:6CENSUS: DATE:
09/27/2024
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Margarita Mkrtchyan, AdministratorTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Staff did not ensure resident's emergency care needs were met in a timely manner.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Rosaura Valenzuela delivered the finding for the above noted allegation. LPA met with Margarita Mkrtchyan during a non-compliance conference.
It was reported that staff did not ensure resident’s emergency care needs were met in a timely manner. To investigate this allegation on 12/07/2023, LPA Valenzuela initiated staff interviews between 3:00pm and 4:00pm. Interviews revealed that Resident #1 (R1) called the paramedics, due to leg pain, without informing facility staff. When the paramedics arrived, facility staff did not know why they were there. Paramedics took R1 to the hospital and did not tell staff to what hospital they were transported to. R1 did not complain of leg pain or swelling to staff. R1 had surgery a month prior and wanted an external fixation device removed. According to staff, R1 wanted to be transported to the hospital to have exams performed and the device removed but did not want to pay for a non-emergency ambulance. On 9/19/2023, between 2:00pm and 3:00pm, LPA reviewed facility records. Records confirmed what staff told LPA.

Continue on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Rosaura Valenzuela
LICENSING EVALUATOR SIGNATURE:

DATE: 09/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/27/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20231207084843
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: TOUCHING HEARTS BOARDING CARE 1
FACILITY NUMBER: 197610423
VISIT DATE: 09/27/2024
NARRATIVE
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Based on interviews and record review, there is not sufficient information to support this allegation. Thus, the allegation is UNSUBSTANTIATED at this time.

Exit interview conducted and a copy of the report was issued.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Rosaura Valenzuela
LICENSING EVALUATOR SIGNATURE:

DATE: 09/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/27/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2