197610423-9-27-2024-31-AS-RVAA-D9HTNF-20240927145239

Community Care Licensing

FACILITY EVALUATION REPORT

Facility Number: 197610423
Report Date: 09/27/2024
Date Signed: 09/27/2024 02:53:23 PM

Document Has Been Signed on 09/27/2024 02:53 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME:	TOUCHING HEARTS BOARDING CARE 1		FACILITY NUMBER:	197610423
ADMINISTRATOR/ DIRECTOR:	MKRTCHYAN, MARGARITA		FACILITY TYPE:	740
ADDRESS:	5149 LA CANADA BLVD.		TELEPHONE:	(424) 216-0864
CITY:	LA CANADA FLINTRIDGE	STATE: CA	ZIP CODE:	91011
CAPACITY: 6		CENSUS: 4	DATE:	09/27/2024
TYPE OF VISIT:	Office	UNANNOUNCED	TIME VISIT/ INSPECTION BEGAN:	01:00 PM
MET WITH:	Margarita Mkrtchyan, Administrator		TIME VISIT/ INSPECTION COMPLETED:	02:16 PM

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25

On 9/27/2024 an Informal Conference was conducted at the Woodland Hills
South Regional Office. Attendees were: Licensing Program Manager Naira Margaryan, Licensing Program Analyst Rosaura Valenzuela, and Licensee Margarita Mkrtchyan.

This issues discussed during this meeting is also reflecting other facility(s) Licensed and or operated by the same Licensee/Administrator Margarita Mkrtchyan .
The purpose of this Informal Conference was to discuss recent deficiencies issued to the facility since Licensure as well the Unlicensed Operation conducted by the Licensee representative/Administrator at 8051 Troost Ave. North Hollywood, CA 91605.

The facility was Licensed on 1/26/2022. Within the last 2 years, the following deficiencies were observed, and citations were issued.

On 08/09/2024 Woodland Hills North Regional Office received a complaint alleging unlicensed care at 8051 Troost Ave. North Hollywood, CA 91605.

· 08/15/2024-Complaint #29-AS-20240809153317 substantiated the allegation of unlicensed care being provided at 8051 Troost Ave. North Hollywood, 91605 which was operated by Margarita Mkrtchyan. One (01) former resident at the facility required care and supervision which would necessitate a license through Community Care Licensing (CCL). The operator was notified to cease operations immediately.

· 11-21-2023-Complaint #31-AS-20231101113303 substantiated the allegations that staff are not allowing resident to seek medical attention while in care and that staff did not seek medical attention for resident in care in a timely manner.

Continue on 809-C

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Rosaura Valenzuela
LICENSING EVALUATOR SIGNATURE:	DATE: 09/27/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/27/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC809 (FAS) - (06/04)

Page: 1 of 3

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: TOUCHING HEARTS BOARDING CARE 1	FACILITY NUMBER: 197610423
	VISIT DATE: 09/27/2024

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

12-04-2023-A subsequent visit was made to issue deficiencies observed during the course of the investigation that was not directly related to Complaint #31-AS-2023101113303. Two civil penalties of $500 each were assessed. One was for retaining a resident with a prohibited health condition and the other was for having an employee that was not fingerprint cleared. Other deficiencies noted and cited were for administrator lacking qualifications, administrator did not notify licensing that a resident had entered into hospice care, and no copy of the written certification statement from resident’s terminal illness signed by the hospice doctor was available.

Community Care Licensing issued the following deficiencies:

11-21-2023-87468.1(a)(16)-Personal Rights of Residents in All Facilities-Type A

11-21-2023-87465(g)-Incidental Medical & Dental Care-Type A

11-21-2023-87411(g)-Personnel Requirements-Type A

11-21-2023-87211(a)(11)(B)-Reporting Requirement-Type B

11-21-2023-87405(d)(1)(2)-Administrator Qualifications and Duties-Type B

12-04-2023-87615(a)-Prohibited Health Conditions-Type A

Licensee was told that she can not be involved in any unlicensed operation. Licensee acknowledged having received this information.

Licensee explained that her brother is renting rooms to people and that she is just a translator. She denies being involved in unlicensed care.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Rosaura Valenzuela
LICENSING EVALUATOR SIGNATURE:	DATE: 09/27/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/27/2024

LIC809 (FAS) - (06/04)

Page: 2 of 3

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: TOUCHING HEARTS BOARDING CARE 1	FACILITY NUMBER: 197610423
	VISIT DATE: 09/27/2024

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Licensee has been advised that failure to complete the above agreed upon actions by the dates will result in this Department taking the following action(s):
1. The Licensee voluntarily agreed to participate to the Technical Support Program (TSP) offered by CCLD.

2. TSP referral will be submitted by LPA as soon as possible. The training will be offered and provided for the following topics.

87468.1(a)(16)-Personal Rights of Residents in All Facilities.

87465(g)-Incidental Medical & Dental Care.

87411(g)-Personnel Requirements.

87211(a)(11)(B)-Reporting Requirement.

87405(d)(1)(2)-Administrator Qualifications and Duties.

87615(a)-Prohibited Health Conditions.

Licensee has been advised that failure to complete the above agreed upon actions within the time frame discussed with TSP analyst, will result in this Department taking the other adverse actions.

1. The Licensee understands and acknowledges that the Department, at its discretion, will make un-announced case management visits to monitor the licensee’s compliance.

2. The Department is not deprived of its authority to take appropriate formal legal action under the Health and Safety Code when such action is deemed necessary by the Director.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Rosaura Valenzuela
LICENSING EVALUATOR SIGNATURE:	DATE: 09/27/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/27/2024

LIC809 (FAS) - (06/04)

Page: 3 of 3