197610442-1-28-2026-31-AS-NMAN-DR7SDD-20260211124657

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610442
Report Date: 01/28/2026
Date Signed: 01/28/2026 02:48:33 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/23/2026 and conducted by Evaluator Leslie Ngo-Castaneda

COMPLAINT CONTROL NUMBER: 31-AS-20260123153522

FACILITY NAME:	LEISURE VALE ASSISTED LIVING		FACILITY NUMBER:	197610442
ADMINISTRATOR:	STEPHANIE ODEN		FACILITY TYPE:	740
ADDRESS:	413 E. CYPRESS STREET		TELEPHONE:	(818) 244-2323
CITY:	GLENDALE	STATE: CA	ZIP CODE:	91205
CAPACITY:	199	CENSUS: 169	DATE:	01/28/2026
		UNANNOUNCED	TIME BEGAN:	09:20 AM
MET WITH:	Stephanie Oden- Executive Director		TIME COMPLETED:	02:50 PM

ALLEGATION(S):

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Facility is in disrepair.
Facility did not follow fire regulations.

INVESTIGATION FINDINGS:

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At approximately 9:22AM on 1.28.2026, Licensing Program Analyst (LPA) Leslie Ngo-Castaneda conducted an unannounced complaint visit. LPA met with the Executive Director (ED)/(S1) and disclosed the reason for the visit.

To investigate the allegation above, prior to this visit at 8:00am, LPA reviewed the incident reports received from the facility. During licensing visit, LPA interviewed ED at approximately 9:40 AM today and toured the facility at 9:42 AM. In addition LPA spoke with 2 maintenance technicians Staff #2 (S2) and staff #3 (S3) .

- Facility is in disrepair
- Facility did not follow fire regulations.

Continue to LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:	DATE: 01/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260123153522

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: LEISURE VALE ASSISTED LIVING	FACILITY NUMBER: 197610442
	VISIT DATE: 01/28/2026

NARRATIVE

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Regarding the allegation “Facility is in disrepair,” it was witnessed by a mandated reporter that the only elevator in the facility is out of service. The interview with the ED today confirmed that the facility elevator was out of order. ED has reported the issue in a timely manner, and they were working to fix it. Interviews with the facility maintenance technicians (S2 and S3) at 9:55 AM revealed the facility has been waiting for parts to put in a new and modernized elevator, which can take up to 4-6 weeks. On 12/31/25, Woodland Hills South Regional Office (WHSRO) received an incident report stating that the elevator is out of order. A review of facility maintenance records revealed that a new elevator will be inputted at the facility. ED reported the incident of fire safety concerns to LAFD (Los Angeles Fire Department) on 12.29.2025, on 1.3.2026 LAFD was at the facility to alleviate the concerns of residents on the upper floors.

A Review of the incident report from 12.31.2025 submitted to Licensing office verified the information revealed from interviews. During this visit LPA observed that the elevator is still not working today. To accommodate residents the staff served the meals to the residents’ bedrooms as per their requests. All residents interviewed during this visit had knowledge that the elevator was not working and the parts were ordered. No one addressed any concerns, and they verified that staff is doing their best to accommodate everyone. Based on observations, interviews, and record review, it was concluded that although the elevator is not working, the facility staff reported the issue accordingly and they are taking appropriate actions to accommodate the residents and fix the elevator. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No immediate health and safety risks were observed during today’s visit.

Exit interview conducted. Copy of report provided.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:	DATE: 01/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026

LIC9099 (FAS) - (06/04)

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