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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610462
Report Date: 10/29/2025
Date Signed: 10/29/2025 02:57:32 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/24/2025 and conducted by Evaluator Mariana Agban
COMPLAINT CONTROL NUMBER: 31-AS-20251024154115
FACILITY NAME:AN ELITE CHATEAUFACILITY NUMBER:
197610462
ADMINISTRATOR:MCLELLAND, MARY JANEFACILITY TYPE:
740
ADDRESS:500 GEORGIAN ROADTELEPHONE:
(562) 541-2267
CITY:LA CANADASTATE: CAZIP CODE:
91011
CAPACITY:6CENSUS: 6DATE:
10/29/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Sean Draeco Abalajon- Assistant AdministratorTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff did not ensure there is sufficient foods at the facility for residents in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPAs), Mariana Agban and Evelin Rios conducted an unannounced initial complaint visit to investigate the above stated allegation. LPAs met with the Assistant Administrator Sean Draeco Abalajon and explained the reason for the visit. LPAs conducted a physical plan tour to ensure the health and safety of residents are protected and comply with Title 22 Regulations. LPAs requested copies of the staff roster, residents roster, food menu, and other documents pertinent to the investigation.

Allegation: Staff did not ensure there is sufficient foods at the facility for residents in care
It was alleged that the facility's fridge ran out of food. Interviews with 5 out of 6 residents denied the allegation. LPA also interviewed 4 staff who also denied the allegation. Although residents and staff interviews denied the allegation, LPAs did not observe sufficient food supplies for nonperishable foods for a minimum of one week and perishable foods for a minimum of two days on the premises.
(Continue on 9099C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Mariana Agban
LICENSING EVALUATOR SIGNATURE:

DATE: 10/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 31-AS-20251024154115
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: AN ELITE CHATEAU
FACILITY NUMBER: 197610462
VISIT DATE: 10/29/2025
NARRATIVE
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Interview with the Assistant Administrator included statements that staff go grocery shopping weekly and every other day for any special requests from the residents. Based on information obtained, the allegation that Staff did not ensure there is sufficient food at the facility for residents in care is deemed Substantiated at this time.

Exit interview conducted, citation issued, appeal rights given, and copy for this report signed and delivered.



SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Mariana Agban
LICENSING EVALUATOR SIGNATURE:

DATE: 10/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/29/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/24/2025 and conducted by Evaluator Mariana Agban
COMPLAINT CONTROL NUMBER: 31-AS-20251024154115

FACILITY NAME:AN ELITE CHATEAUFACILITY NUMBER:
197610462
ADMINISTRATOR:MCLELLAND, MARY JANEFACILITY TYPE:
740
ADDRESS:500 GEORGIAN ROADTELEPHONE:
(562) 541-2267
CITY:LA CANADASTATE: CAZIP CODE:
91011
CAPACITY:6CENSUS: 6DATE:
10/29/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Sean Draeco Abalajon- Assistant AdministratorTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff did not provide sufficient drinking water to residents in care
Staff engaged in inappropriate interactions with resident in care
Staff solicited money from residents in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPAs), Mariana Agban and Evelin Rios conducted an unannounced initial complaint visit to investigate the above stated allegations. LPAs met with the Assistant Administrator Sean Draeco Abalajon and explained the reason for the visit. LPAs conducted a physical plan tour to ensure the health and safety of residents are protected and comply with Title 22 Regulations. LPAs requested copies of the staff roster, residents roster, food menu, and other documents pertinent to the investigation.

Allegation: Staff did not provide sufficient drinking water to residents in care
It was alleged that there was no water supply at the facility. Interviews with 5 out of 6 residents denied the allegation. LPA also interviewed 4 staff members, who also denied the allegation. Interview with the Assistant Administrator included statements that residents have water bottle packets in their rooms. LPAs observed that there were five water bottle packets on the premises. Based on information obtained, the allegation is deemed Unsubstantiated at this time.
(Continue on 9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Mariana Agban
LICENSING EVALUATOR SIGNATURE:

DATE: 10/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 31-AS-20251024154115
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: AN ELITE CHATEAU
FACILITY NUMBER: 197610462
VISIT DATE: 10/29/2025
NARRATIVE
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Allegation: Staff engaged in inappropriate interactions with resident in care
It was alleged that staff smacked residents in care and made inappropriate comments. Interviews with 5 out of 6 residents denied the allegation. LPAs also interviewed 4 staff members, who also denied the allegation. Assistant Administrator stated included statements that such behaviors are unacceptable at the facility. Based on information obtained, the allegation is deemed Unsubstantiated at this time.

Allegation: Staff solicited money from residents in care
It was alleged that staff were soliciting money from residents in care. Interviews with 5 out of 6 residents denied the allegation. LPAs also interviewed 4 staff who also denied the allegation. Residents' interviews included statements that staff did not solicit money and were satisfied with the services and care provided by the staff. Based on information obtained, the allegation is deemed Unsubstantiated at this time.


Exit interview conducted, copy of this signed and delivered.


SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Mariana Agban
LICENSING EVALUATOR SIGNATURE:

DATE: 10/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/29/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 31-AS-20251024154115
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: AN ELITE CHATEAU
FACILITY NUMBER: 197610462
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/29/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/31/2025
Section Cited
CCR
87555(b)(26)
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(b) The following food service requirements shall apply: (26)Supplies of nonperishable foods for a minimum of one week and perishable foods for a minimum of two days shall be maintained on the premises. This requirement is not met as evidenced by:
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The Assistant Administrator will purchase sufficient food supplies for nonperishable foods for a minimum of one week and perishable foods for a minimum of two days. Proof of groceries will be sent to the LPA by the POC date.
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Based on LPAs' observations, there were no sufficient food supplies for nonperishable foods for a minimum of one week and perishable foods for a minimum of two days on the premises. This poses a potential health, safety, or personal rights risk to residents in care
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Mariana Agban
LICENSING EVALUATOR SIGNATURE:

DATE: 10/29/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/29/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5