197610489-9-15-2025-31-AS-NMAN-DLKTZF-20250916151016

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610489
Report Date: 09/15/2025
Date Signed: 09/15/2025 10:48:16 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/26/2025 and conducted by Evaluator Leslie Ngo-Castaneda

COMPLAINT CONTROL NUMBER: 31-AS-20250326085659

FACILITY NAME:	VELVET CARE 2		FACILITY NUMBER:	197610489
ADMINISTRATOR:	PAROYAN, NAIRA		FACILITY TYPE:	740
ADDRESS:	16909 CITRONIA STREET		TELEPHONE:	(310) 480-2009
CITY:	NORTH HILLS	STATE: CA	ZIP CODE:	91343
CAPACITY:	6	CENSUS: 5	DATE:	09/15/2025
		UNANNOUNCED	TIME BEGAN:	09:50 AM
MET WITH:	Cynthia Sherrie- staff designee		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Staff handled resident in a rough manner.
Staff are not safeguarding resident's personal possessions.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Leslie Ngo-Castaneda conducted a subsequent complaint visit to the facility to investigate the above allegations. LPA met with the administrator, Naira Paroyan, and advised them about the visit. At 10:00 AM, LPA conducted a physical plant tour to ensure the health and safety of the clients in care.

An entrance interview was conducted.

Allegation #1: Staff handled resident in a rough manner.

Complainant alleged that a resident in care, Resident #1 (R1) was handled roughly by staff and that the housekeeper was ‘trying to molest’ R1. To investigate the allegation, on 3.26.2025, LPA interviewed three (03) staff and interviewed six (6) of six residents from 1:24-3:15 PM.
Continue to LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:	DATE: 09/15/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20250326085659

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: VELVET CARE 2	FACILITY NUMBER: 197610489
	VISIT DATE: 09/15/2025

NARRATIVE

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Interviews with staff included statements that they are always handling residents gently and are never rough with residents nor would they touch them inappropriately. Interviews with residents revealed, five (5) out of six (6) residents stated that staff are never rough handling them nor have they experienced being touched inappropriately. The information obtained during interviews does not corroborate the allegation.

Based on the information obtained and observed, there is insufficient evidence to prove that the staff handled R1 roughly or inappropriately. Therefore, the allegation is deemed Unsubstantiated at this time.

Allegation #2: Staff are not safeguarding residents' personal possessions.

Complainant alleged that R1's belongings, including but not limited to a wallet containing money & credit card, and cell phone charger, were stolen. To investigate the allegation, at 10:00 AM, LPA conducted a physical plant tour. On 3.26.2025, LPA requested copies of facility documents including but not limited to R1’s physician report and the needs and service plan. Facility did not provide Resident Personal Property and Valuables inventory (LIC 621). LPA interviewed residents and staff between 1:24-3:15 PM. Record review revealed that R1 has a public guardian. LPA contacted the public guardian at 3:00 PM and was advised that the public guardian instructed the facility administrator to store R1's belongings. LPA observed the belongings stored in a cabinet in the Office area.

Upon arrival, LPA observed that Los Angeles Police Department (LAPD) officers were at the facility in response to an earlier 911 call. Per the Administrator R1 would call 911 and LAPD to the facility. Upon LPA arrival at the facility, LPA Ngo-Castaneda met with LAPD, and it was advised that the facility is at no fault and that R1 has called LAPD twice for false accusation. To protect R1, the facility was instructed by R1 public guardian to store R1's belongings (money/ credit card and cell charger). Interviews with the six (6) residents at the facility, resulted in five (5) out of six (6) residents stating that they have not had personal belongings lost or stolen and indicated that they are happy and safe living at the facility.

Based on inspection, observation, interviews, and record reviews, it was concluded that there is insufficient information to corroborate the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

No immediate health and safety hazards were observed during this visit. Exit interview conducted. Copy of report provided.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:	DATE: 09/15/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2025

LIC9099 (FAS) - (06/04)

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