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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610502
Report Date: 01/06/2025
Date Signed: 05/05/2025 02:29:14 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/30/2024 and conducted by Evaluator Leslie Ngo-Castaneda
COMPLAINT CONTROL NUMBER: 31-AS-20241230165721
FACILITY NAME:SAFEWAY SENIOR LIVINGFACILITY NUMBER:
197610502
ADMINISTRATOR:SARGSYAN, ANNAFACILITY TYPE:
740
ADDRESS:15725 LEMARSH STREETTELEPHONE:
(818) 344-5555
CITY:NORTH HILLSSTATE: CAZIP CODE:
91343
CAPACITY:6CENSUS: 5DATE:
01/06/2025
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:SARGSYAN, ANNA- LicenseeTIME COMPLETED:
03:49 PM
ALLEGATION(S):
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Staff did not assist resident with medication management needs.
Staff did not assist resident with mobility needs.
INVESTIGATION FINDINGS:
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This is an amendment to the original report issued on 1.06.2025. Additional information was added to clarify the investigation.

Licensing Program Analyst (LPA) Leslie Ngo-Castaneda conducted an initial complaint visit to the facility to investigate the above allegations. LPA met with Administrator Anna Sargsyan and advised her of the visit. An entrance interview was conducted. At 12:02 pm LPA conducted a physical plant tour to ensure the health and safety of the residents in care. At 12:45 pm LPA initiated resident interviews. File reviews were attempted.

LPA requested the following documents which include but not limited to the centrally stored medications and destruction record, resident appraisals, physician’s reports, and staff medications training. Per the Administrator there were no resident files and no documented medications training for staff that assist with medications.

Allegation #1: Staff did not assist resident with medication management needs.

Continue to LIC 9099-C

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:

DATE: 01/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 31-AS-20241230165721
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: SAFEWAY SENIOR LIVING
FACILITY NUMBER: 197610502
VISIT DATE: 01/06/2025
NARRATIVE
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It was alleged that the facility staff did not dispense three (3) medications for resident #1 (R1). Investigation revealed that during medications review there was no resident file including the Centrally Stored Medication and Destruction Record (CSMDR) for R1 or any residents. LPA conducted a sample of three (3) resident medications and observed that one (1) out of three (3) medications were not issued as prescribed. R1 was not assisted with their prescribed medication for nine (9) days from the month of December when R1 was first admitted 12.24.2024. Three (3) out of eight (8) medication were observed for R1. At 12pm LPA interviewed staff #1 (S1) who stated staff #2 (S2) and staff #3 (S3) assist residents with their medications. S2 stated that they follow medication as prescribed. When asked why R1 missed nine (9) days of medication staff declined to say anything and just stared at LPA.

LPA requested medications training, however there was no documented training provided. LPA review the facility’s medications policy which state that the licensee will have "A record of currently prescribed medications, and an indication of whether the medication should be centrally stored." At 12:45 PM-1:10PM, LPA interview three (3) out of five (5) residents who were able to communicate. Interview revealed R1 and R3 are not aware of the medications they are taking and dispense time varies. Based on record review and interview obtained the allegation is SUBSTANTIATED. R1 was not assisted with medications for 9 days. Deficiency issued.


Allegation #2: Staff did not assist resident with mobility needs.

It was being alleged that facility staff does not assist residents with mobility needs. To investigate this allegation, LPA conducted a file for R1. LPA attempted to reviewed R1’s Admissions Agreement, Physicians report and Appraisal, however the Administrator had no records on file for any residents. There was no documented care plan to determine the residents needs and there was no documented training for staff related to any of the resident’s care.

LPA interviewed the Administrator and one (1) staff out of three (3). Staff interview revealed that R1 is bedridden and no assistance with mobility is provided. R1 is provided meals, room and board, medication assistance, and assistance with ADL's in their room. R1 is not assisted out of their bed to join other residents for dinner and or other activities. In addition, during interviews with other residents, it was determined that staff are not consistent with their assistance. Two (2) out of five (5) residents state that staff are not consistent in providing the following assistance of ADL's and medication management. During the visit LPA observed R1 staying at their room the whole time without any rotation or staff observation.

Based on observations, and interviews, the allegation is SUBSTANTIATED. Deficiency issued. Appeal rights given. Exit interview conducted.
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:

DATE: 01/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 31-AS-20241230165721
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: SAFEWAY SENIOR LIVING
FACILITY NUMBER: 197610502
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/06/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/22/2025
Section Cited
CCR
87465(c)(2)
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Incidental Medical and Dental Care Services. Once ordered by the physician, nonprescription PRN medications shall be given in accordance with the physician’s directions. LPA observed that R1 medication has,
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The Administrator has agreed to the following: Administrator and staff will take state approved training on the regulation Prohibited Health Conditions. Submit training schedule with the vendors name. date of schedule. Upon completion submit the training material and staff sign in sheet.
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discrepancies. This requirement is not met as evidenced by: Based on observation, residents medication bubble pack was full and unuse which disrupts the comfort and health of others which poses a potential health, safety and personal rights risk to clients in care.
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Type B
01/20/2025
Section Cited
CCR
87705(c)(4)
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Care of Persons with Dementia: (c) Licensees who accept and retain residents with dementia shall be responsible for ensuring the following:
(4) There is an adequate number of direct care staff to support each resident’s physical, social, emotional, safety...
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The Administrator has agreed to the following: All administrator and staff will take state approved training on the regulation Prohibited Health Conditions. Submit training schedule with the vendors name. date of schedule. Upon completion submit the training material and staff sign in sheet.
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This requirement was not met, evidenced by, based on interviews, staff are inconsistance to provide assiatance to the residents. This poses as a potential health and safety risk to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:

DATE: 01/06/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3