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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610532
Report Date: 12/17/2025
Date Signed: 12/17/2025 01:54:38 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/10/2025 and conducted by Evaluator Leslie Ngo-Castaneda
COMPLAINT CONTROL NUMBER: 31-AS-20251210155414
FACILITY NAME:GOLDEN BLISS BOARD AND CAREFACILITY NUMBER:
197610532
ADMINISTRATOR:MARIANNA GHAZARYANFACILITY TYPE:
740
ADDRESS:8609 AQUEDUCT AVETELEPHONE:
(818) 697-3926
CITY:NORTH HILLSSTATE: CAZIP CODE:
91343
CAPACITY:6CENSUS: 4DATE:
12/17/2025
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:MARIANNA GHAZARYAN- LicenseeTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Staff engaged in financial misconduct involving a resident’s bank account.
Staff did not accord a resident privacy during visits.
INVESTIGATION FINDINGS:
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At approximately 9:20 AM, Licensing Program Analyst (LPA) Leslie Ngo-Castaneda conducted an unannounced initial complaint visit in response to the above-mentioned allegations. LPA met with Staff#1 (S1), who granted access to the facility. Entrance interview conducted.

During investigation LPA conducted a physical plant tour at 9:30 AM. LPA interviewed two (2) staff and four (4) out of four (4) residents between 10:14 AM to 11:47 AM. Between 11:48 AM and 12:00 PM, LPA requested and reviewed copies of pertinent information, which included, but were not limited to, LIC 500 (Staff Roster), LIC 9020 (Client Roster), R1’s Physician’s report, Admission Agreement, Identification and Emergency Information, Inventory record of personal belongings, and other documents relevant to the investigation. In addition, at 1:10pm, LPA spoke with R1’s family member/responsible party over the phone.

Continue to LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20251210155414
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: GOLDEN BLISS BOARD AND CARE
FACILITY NUMBER: 197610532
VISIT DATE: 12/17/2025
NARRATIVE
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Allegation #1: Staff engaged in financial misconduct involving a resident’s bank account.

It was alleged that staff engaged in financial misconduct regarding resident #1 (R1) bank account. LPA interview with licensee and residents revealed that residents do not have any issues with their finances or monthly dues. Interview with licensee at 10:37 AM, revealed that they were aware that bank fraud occurred with R1 bank account. However, the Licensee or other staff have no access to R1’s bank account. R1’s checks for Monthly dues are handled by R1’s friend. Record review revealed that R1’s rent is being paid from R1’s bank account and the checks are written by R1’s friend.

Based on the information, observation, and record review gathered during this, the allegation is deemed unsubstantiated.

Allegation #2: Staff did not accord a resident privacy during visits.

It was alleged that staff would hover or be near R1 bedroom when R1 had visitors, and privacy would not be given to them. LPA interview with four (04) residents revealed no issues or concerns regarding privacy from visitors. Residents stated that when they have visitors, privacy is given to them by the staff.

According to staff interviews, they always give visitors their privacy and attend to tidying-up and do chores at the facility. LPA interview with S1 revealed that previously R1 had a visitor and did not recognize who the visitor was. Therefore, staff verified who the visitor was for safety reasons. Interview with a family member verified the information received by the facility staff.

Based on interviews and observation, there is no sufficient information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

Exit interview conducted. Copy of this report issued.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2