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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610622
Report Date: 02/11/2026
Date Signed: 02/11/2026 03:32:29 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/06/2026 and conducted by Evaluator Nicholas Reed
COMPLAINT CONTROL NUMBER: 31-AS-20260106151445
FACILITY NAME:HAPPY DAYS ASSISTED LIVINGFACILITY NUMBER:
197610622
ADMINISTRATOR:BALASANYAN, ROMEOFACILITY TYPE:
740
ADDRESS:8434 DAY STTELEPHONE:
(818) 590-4682
CITY:SUNLANDSTATE: CAZIP CODE:
91040
CAPACITY:6CENSUS: 4DATE:
02/11/2026
UNANNOUNCEDTIME BEGAN:
02:40 PM
MET WITH:Romeo BalasanyanTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Licensee does not ensure that staff has a criminal record clearance
INVESTIGATION FINDINGS:
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At approximately 2:00 p.m. on 02/11/26 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the administrator and disclosed the reason for the visit.

To investigate the allegation above, LPA conducted an initial visit on 01/15/26 and interviewed staff and residents between 12:15 p.m. and 1:45 p.m., toured the facility inside and out at 12:30 p.m., and conducted a record review of pertinent records, including but not limited to staff training records and staff and client rosters at 1:30 p.m. Today, LPA toured the facility at approximately 2:30 p.m.

Regarding the allegation "Licensee does not ensure that staff has a criminal record clearance" it was alleged Person #1 (P1) worked a 24-hour shift without first obtaining a criminal background clearance. Interview with the administrator at 12:15 p.m. on 01/15/26 revealed P1 did not obtain a criminal background clearance prior to being in the building. P1 did not perform any staff duties, but P1 was paid for their shift in the facility.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 31-AS-20260106151445
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: HAPPY DAYS ASSISTED LIVING
FACILITY NUMBER: 197610622
VISIT DATE: 02/11/2026
NARRATIVE
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P1 shadowed with the administrator and Staff #1 (S1) on 01/04/26 and was supervised from midnight to 8:00 a.m. on 01/05/26. The administrator provided care to residents during P1’s time in the facility. Interview with Resident #1 (R1) at 1:00 p.m. on 01/15/26 revealed P1 cleaned during their shift. Interviews with R1, Resident #2 (R2) at 1:25 p.m., and Resident #3 (R3) at 1:45 p.m. on 01/15/26 revealed P1 did not provide any assistance with activities of daily living. Record review revealed all staff present for today’s visit had criminal background clearances, however no staff file was available for P1. Based on interviews and record review, although P1 did not perform any staff duties and was supervised, the administrator confirmed they did not obtain a criminal background clearance prior to entering the facility. Therefore, the allegation is deemed SUBSTANTIATED at this time. A deficiency is issued on the corresponding LIC 9099-D page. A civil penalty in the amount of $100 is issued on the corresponding LIC 421-BG page.

No immediate health or safety hazards were observed during today’s visit.

Exit interview conducted. Appeal rights discussed. Copy of report provided.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 31-AS-20260106151445
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: HAPPY DAYS ASSISTED LIVING
FACILITY NUMBER: 197610622
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/11/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
02/12/2026
Section Cited
CCR
87355(e)
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87355 Criminal Record Clearance
(e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working, residing or volunteering in a licensed facility. This requirement was not met as evidenced by:
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Licensee to provide a written statement regarding the cited section and provide proof of correction by the POC due date.
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Based on interviews and record review, the licensee did not comply with the section cited above in one (01) out of four (04) staff, Person #1 (P1), which posed an immediate risk to the Health, Safety, or Personal Rights to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/06/2026 and conducted by Evaluator Nicholas Reed
COMPLAINT CONTROL NUMBER: 31-AS-20260106151445

FACILITY NAME:HAPPY DAYS ASSISTED LIVINGFACILITY NUMBER:
197610622
ADMINISTRATOR:BALASANYAN, ROMEOFACILITY TYPE:
740
ADDRESS:8434 DAY STTELEPHONE:
(818) 590-4682
CITY:SUNLANDSTATE: CAZIP CODE:
91040
CAPACITY:6CENSUS: 4DATE:
02/11/2026
UNANNOUNCEDTIME BEGAN:
02:40 PM
MET WITH:Romeo BalasanyanTIME COMPLETED:
03:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee does not ensure that staff have required training
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
At approximately 2:00 p.m. on 02/11/26 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the administrator and disclosed the reason for the visit.

To investigate the allegation above, LPA conducted an initial visit on 01/15/26 and interviewed staff and residents between 12:15 p.m. and 1:45 p.m., toured the facility inside and out at 12:30 p.m., and conducted a record review of pertinent records, including but not limited to staff training records and staff and client rosters at 1:30 p.m. Today, LPA toured the facility at approximately 2:30 p.m.

Regarding the allegation “Licensee does not ensure that staff have required training” it was alleged P1 did not shadow with other staff nor have sufficient training to work with residents. Interview with the administrator at 12:15 p.m. on 01/15/26 revealed P1 shadowed for eight (08) hours with them and S1 on 01/04/26.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 31-AS-20260106151445
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: HAPPY DAYS ASSISTED LIVING
FACILITY NUMBER: 197610622
VISIT DATE: 02/11/2026
NARRATIVE
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 Interview with S1 at 1:20 p.m. on 01/15/26 confirmed they shadowed with P1 on 01/04/26. Record review of staff trainings records revealed the administrator, S1, and Staff #2 (S2) all had required trainings. Interview with Resident #1 (R1) at 1:00 p.m. on 01/15/26 revealed P1 cleaned during their shift. Interviews with R1, Resident #2 (R2) at 1:25 p.m., and Resident #3 (R3) at 1:45 p.m. on 01/15/26 revealed P1 was “getting familiar with the home” and did not perform staff duties. R1 also stated P1 was supervised by the administrator and S1. Interviews with R2 and R3 confirmed P1 did not provide any care for them. Based on interviews and record review, P1 shadowed with staff and did not perform duties requiring training. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No immediate health or safety concerns were observed during today’s visit.

Exit interview conducted. Copy of report provided.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5