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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610649
Report Date: 08/21/2025
Date Signed: 08/21/2025 01:39:36 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/09/2025 and conducted by Evaluator Jose Gary Tan
COMPLAINT CONTROL NUMBER: 31-AS-20250609010348
FACILITY NAME:HAPPY RESIDENTS LIVING CENTERFACILITY NUMBER:
197610649
ADMINISTRATOR:NSHANIAN, HAKOPFACILITY TYPE:
740
ADDRESS:13127 BEAVER STTELEPHONE:
(818) 426-1413
CITY:SYLMARSTATE: CAZIP CODE:
91342
CAPACITY:6CENSUS: 3DATE:
08/21/2025
UNANNOUNCEDTIME BEGAN:
09:50 AM
MET WITH:Hermine Nshanian - Co Administrator TIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Staff did not properly maintain the home
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jose Tan conducted an unannounced subsequent complaint visit to this facility to further investigate the above allegations. LPA met with Hermine Nshanian and explained the reason for the visit.

LPA arrived at the facility at around 9:50 AM, rang the bell and someone responded. LPA asked to be allowed entry but there was no response. A man inside the compound passed by the gate twice and did not open the gate. LPA called the licensee and was told that his sister would arrive in 20 minutes, a lady arrived at 10:39 AM. LPA conducted a physical plant tour at 10:45 AM, requested copies of facility documents relevant to the investigation at 11:00 AM, reviewed records between 11:00 AM to 11:30 AM and interviewed staff and residents between 11:30 AM to 12:30 PM. Regarding the allegation Staff did not properly maintain the home, it was alleged that the home smelled like they were cooking meth. Regarding the allegation Staff did not properly maintain the home, it was alleged that the home smelled like they were cooking meth.
(continued on LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Jose Gary Tan
LICENSING EVALUATOR SIGNATURE:

DATE: 08/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 31-AS-20250609010348
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: HAPPY RESIDENTS LIVING CENTER
FACILITY NUMBER: 197610649
VISIT DATE: 08/21/2025
NARRATIVE
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(continued from LIC 9099)

LPA's observation during physical plant tour revealed that there was no trace or any kind of smell emanating from anywhere at the facility that nearly resembles meth or any non-food cooking. Further, there was nothing suspicious in any place at the facility that nearly resembles laboratory or any kind of illegal activity.

Based on the information gathered during this and prior visit, the allegation is deemed unsubstantiated at this time.



Exit interview conducted. Copy of this report issued.
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Jose Gary Tan
LICENSING EVALUATOR SIGNATURE:

DATE: 08/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3