<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610685
Report Date: 07/14/2025
Date Signed: 07/14/2025 02:06:03 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/10/2025 and conducted by Evaluator Perchui Khurshudyan
COMPLAINT CONTROL NUMBER: 31-AS-20250710150708
FACILITY NAME:ELDER JOY OASIS BOARDING CAREFACILITY NUMBER:
197610685
ADMINISTRATOR:AGARONYAN, LIANAFACILITY TYPE:
740
ADDRESS:7126 LURLINE AVETELEPHONE:
(818) 469-4447
CITY:WINNETKASTATE: CAZIP CODE:
91306
CAPACITY:6CENSUS: 1DATE:
07/14/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Liana Agaronyan - AdministratorTIME COMPLETED:
02:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff yell at residents in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 7/14/2025 Licensing Program Analyst (LPA) Perchui Milena Khurshudyan conducted an unannounced 10-day complaint visit at this facility to investigate the above allegation. LPA met with the Caregiver Hasmik Mkrtchyan who granted access to the facility, entrance interview conducted. Shortly after Administrator Agaronyan Liana arrived and LPA diclosed the purpose of the visit.

LPA requested resident and staff rosters, Also collected copies of Physician’s Report, Admission Agreement, Appraisal Needs and Services Plan, and potential documents relevant to the investigation. At approximately 10:00am, LPA conducted a physical plant walk through to ensure that the facility is in compliance with rules and regulations under California Code of Regulations, Title 22. LPA did not observe any immediate health and safety issues during the visit. Between 10:00am to 11:00am, LPA conducted interviews with the Administrator, one (1) staff/Caregiver, and one (1) out of one (1) resident residing at the facility.

Continue on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Perchui Khurshudyan
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20250710150708
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: ELDER JOY OASIS BOARDING CARE
FACILITY NUMBER: 197610685
VISIT DATE: 07/14/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Allegation: Staff yell at residents in care.

It was reported that staff yelled at Resident #1 (R1) to get on his/her bed. To investigate this allegation, LPA conducted interviews with the Administrator and one (1) staff/Caregiver who denied the allegation. LPA was informed that all staff working at the facility are trained and are aware of R1's health and mental condition and would not yell/scream as it will only escalate the situation to worse. LPA was also informed that on 7/6/2025, R1 had an episode of behavioral tantrum. R1 was agitated, throwing items throughout the facility and breaking the furniture. The administrator called paramedics; however, the paramedics did not transfer R1 to hospital advising to administer PM medications, monitor R1 throughout the day, and report to the physician. Furthermore, LPA conducted an interview with one (1) out of one (1) resident – R1 and he/she confirmed that staff/caregiver is always nice to him/her, caring, and he/she was not yelled or screamed, but was directed to get to his/her bed for some rest. LPA did not observe staff yelling at residents during today’s visit while in the facility. Based on interviews and observations, staff do not yell at residents in care, this allegation is deemed Unsubstantiated at this time.

No immediate health or safety hazards observed during this visit.



Exit interview conducted. Copy of report provided.
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Perchui Khurshudyan
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2