197610722-3-3-2026-31-AS-NGID-DS8T4P-20260316142412

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610722
Report Date: 03/03/2026
Date Signed: 03/03/2026 02:38:20 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/26/2026 and conducted by Evaluator Huma Rahimi

COMPLAINT CONTROL NUMBER: 31-AS-20260226094712

FACILITY NAME:	APEX SENIOR CARE		FACILITY NUMBER:	197610722
ADMINISTRATOR:	TOROSYAN, AIDA		FACILITY TYPE:	740
ADDRESS:	19525 STAGG ST.		TELEPHONE:	(818) 818-8360
CITY:	RESEDA	STATE: CA	ZIP CODE:	91335
CAPACITY:	6	CENSUS: 5	DATE:	03/03/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Aida Torosyan, Administrator		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff do not assist resident with toileting.
Staff do not ensure that residents' dietary needs are met.
Staff do not assist resident with ambulating

INVESTIGATION FINDINGS:

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At 9:00 AM, Licensing Program Analyst (LPA) Huma Rahimi conducted an unannounced initial complaint visit. LPA met with Staff #1 (S1) Yeghishe Torosyan, and the Administrator was contacted via telephone. LPA explained the reason for the visit. The Administrator arrived shortly after.

During course of the investigation, interviews and record review were conducted. At 9:10 AM, LPA requested resident and staff roster. At 9:15 AM, LPA requested copies of pertinent information which include, but not limited to Physician Report, Admission Agreement, Appraisal Needs and Service Plan, Staff training etc., relevant to the investigation. At approximately 9:20 AM, LPA conducted a physical plant tour. Between 9:30 AM – 12:45 PM, LPA conducted an interview with the Administrator, Staff #2 (S2), a Witness, and three (3) out of five (5) residents who were available.
Continue on LIC 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Huma Rahimi
LICENSING EVALUATOR SIGNATURE:	DATE: 03/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/03/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260226094712

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: APEX SENIOR CARE	FACILITY NUMBER: 197610722
	VISIT DATE: 03/03/2026

NARRATIVE

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Allegation: Staff do not assist resident with toileting.

It was alleged that staff failed to assist with toileting during nighttime hours. To investigate, LPA interviewed the Administrator, Staff #2 (S2), a Witness, and three (3) out of five (5) residents who were available. The Administrator and S2 denied the allegation and stated overnight staffing is in place and call lights are monitored with immediate response. Residents interviewed reported staff respond when called and provide assistance without delay. The Witness reported no knowledge of toileting concerns and expressed satisfaction with care. During the visit, LPA observed staff providing toileting assistance to residents in need and noted timely response to call lights. LPA also observed S2 arriving at the facility and relieving the night shift staff (S1) as part of normal staffing operations. Based on interviews and observation, there was insufficient evidence that toileting assistance was denied. This allegation is Unsubstantiated.

Allegation: Staff do not ensure that residents’ dietary needs are met.

It was alleged that Resident #1 (R1) received low-nutrition meals and that dietary needs were not met. To investigate, LPA interviewed the Administrator, Staff #2 (S2), a Witness, and three (3) out of five (5) residents who were available. The Administrator and S2 stated meals are prepared with appropriate portions and physician-ordered diets are followed. Four (4) out of five (5) residents in care are on special diets, and LPA observed staff providing diet-appropriate meals consistent with dietary orders. Residents reported meals include balanced options and that they are satisfied with food services. The Witness confirmed observing meals and expressed no concerns regarding nutrition.

LPA reviewed R1’s physician report and observed that R1 is prescribed a soft and sized-texture diet. During the visit, LPA observed the facility following the physician’s dietary order by providing meals consistent with the required texture and nutritional guidelines. Dietary food served was appropriate for residents on special diets.

Based on interviews, documentation review, and observation, there was insufficient evidence to support that dietary needs were not met. This allegation is Unsubstantiated.

Continue on LIC 9099C

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Huma Rahimi
LICENSING EVALUATOR SIGNATURE:	DATE: 03/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/03/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 31-AS-20260226094712

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: APEX SENIOR CARE	FACILITY NUMBER: 197610722
	VISIT DATE: 03/03/2026

NARRATIVE

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Allegation: Staff do not assist resident with ambulating.

It was alleged that staff failed to assist with ambulation and that R1 remained in bed for extended periods. To investigate, LPA interviewed the Administrator, Staff #2 (S2), a Witness, and three (3) out of five (5) residents who were available. The Administrator and S2 stated mobility assistance is provided and residents receive support with transfers and use of mobility devices as needed. Residents reported observing staff assisting with ambulation and transfers. The Witness confirmed awareness of resident care and reported no concerns regarding mobility assistance. During the visit, LPA observed staff assisting residents with ambulation and transfers in a timely manner and noted appropriate support for mobility needs. LPA also observed staff responding promptly to resident requests for assistance. Based on interviews and observation, there was insufficient evidence to support that ambulation assistance was denied. This allegation is Unsubstantiated.

Appeal rights explained. Exit interview conducted.

Copy of this report signed and delivered.

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Huma Rahimi
LICENSING EVALUATOR SIGNATURE:	DATE: 03/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/03/2026

LIC9099 (FAS) - (06/04)

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