197610736-2-10-2026-31-AS-NGID-DRKP4M-20260223095921

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610736
Report Date: 02/10/2026
Date Signed: 02/10/2026 02:45:05 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/03/2026 and conducted by Evaluator Angela Panushkina

COMPLAINT CONTROL NUMBER: 31-AS-20260203081859

FACILITY NAME:	AURORA LEMARSH		FACILITY NUMBER:	197610736
ADMINISTRATOR:	SERGEY AZARYAN		FACILITY TYPE:	740
ADDRESS:	19724 LEMARSH STREET		TELEPHONE:	(424) 499-9888
CITY:	CHATSWORTH	STATE: CA	ZIP CODE:	91311
CAPACITY:	6	CENSUS: 7	DATE:	02/10/2026
		UNANNOUNCED	TIME BEGAN:	09:55 AM
MET WITH:	Victorya Hayrapetyan, Designee		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Licensee does not maintain outdoor walkways in safe condition for residents

INVESTIGATION FINDINGS:

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At 09:55am, Licensing Program Analyst (LPA), Angela Panushkina conducted an unannounced visit in response to the above-mentioned allegation. LPA met with the Staff #1, Helen Sandoval, who granted access to the facility. The Designee, Victorya Hayrapetyan, arrived shortly after and LPA explained the reason for the visit.

At 10:00am, LPA requested residents and staff roster. At approximately 10:05am, LPA conducted a physical plant tour. Between 10:10am – 12:00pm, LPA conducted an interview with the Designee, one (1) staff, and seven (7) residents.

Continue on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Angela Panushkina
LICENSING EVALUATOR SIGNATURE:	DATE: 02/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260203081859

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: AURORA LEMARSH	FACILITY NUMBER: 197610736
	VISIT DATE: 02/10/2026

NARRATIVE

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Allegation: Licensee does not maintain outdoor walkways in safe condition for residents

It was alleged that there is an “extremely oversized” pine tree in the facility’s backyard that “poses a critical threat to resident safety due to a severe, constant slipping hazard” due to its “constant shedding of needles and sap.” It was also reported that these “coat the walkways” and create “treacherous footing” for residents. To investigate this allegation, LPA conducted physical plant tour and observed the facility front and back yard appeared to be well maintained, clean and free of hazards (slipping, shedding of needles and sap, etc.) for the residents. Interview with the Designee revealed that the facility has a gardener that is scheduled to come once a week (on Saturday). Designee also informed LPA that she was not aware of any complaints regarding this matter. Lastly, seven (7) residents interviewed expressed no concerns regarding this allegation. Therefore, based on LPAs' observation and interviews this allegation is deemed Unsubstantiated, at this time.

No deficiency cited during today's visit.

Exit interview conducted, appeal rights explained and copy of this report signed and delivered.

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Angela Panushkina
LICENSING EVALUATOR SIGNATURE:	DATE: 02/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2026

LIC9099 (FAS) - (06/04)

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