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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610985
Report Date: 05/07/2026
Date Signed: 05/07/2026 02:26:35 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/10/2026 and conducted by Evaluator Huma Rahimi
COMPLAINT CONTROL NUMBER: 31-AS-20260410104334
FACILITY NAME:NEWCASTLE BOARD AND CAREFACILITY NUMBER:
197610985
ADMINISTRATOR:STEPANYAN, TATEVIKFACILITY TYPE:
740
ADDRESS:7226 NEWCASTLE AVENUETELEPHONE:
(747) 203-9187
CITY:RESEDASTATE: ZIP CODE:
91335
CAPACITY:6CENSUS: 5DATE:
05/07/2026
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Chloe Moore, HousekeeperTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Unlicensed care being provided
INVESTIGATION FINDINGS:
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At 2:00 pm, Licensing Program Analyst (LPA) Huma Rahimi, conducted an unannounced subsequent complaint visit at the above location. Upon arrival the LPA met with the housekeeper who granted access to the facility. LPA contacted the Operator via telephon and explained the reason for the visit. The Operator stated tht they are unable to come to the property to sign the report and designated the housekeeper to receve and sign today's report.
On 04/14/2026, an initial complaint visit was conducted, and LPAs Huma Rahimi and Leslie Ngo-Castaneda interviewed the Operator. It was determined that one (1) out of sevene (7) individuals residing in the home required and was receiving elements of care and supervision. Elements of care and supervision include assistance with ADL's, arranging medical and dental services. Notice of Violation of Law (NOVL) was also issued, and Operator was advised to cease the operation.

Continue on LIC 9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Huma Rahimi
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20260410104334
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: NEWCASTLE BOARD AND CARE
FACILITY NUMBER: 197610985
VISIT DATE: 05/07/2026
NARRATIVE
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The purpose of today’s visit is to confirm that Resident #1 (R1) is no longer residing at this home. At 2:20 pm, LPA conducted a physical plant tour and observed that R1 is no longer residing at the home. LPA also conducted a telephonic interview with the Operator who confirmed that R1 has been relocated and provided R1's current location. Therefore, based on LPA's observation, during today’s visit, the plan of correction is complete at this time.

Although, R1 has been already relocated, this complaint will remain Substantiated based on an initial finding.

No citation was issued.

Exit interview conducted and a copy of this report signed and delivered.

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Huma Rahimi
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2