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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197700076
Report Date: 10/23/2025
Date Signed: 10/23/2025 09:53:44 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/12/2025 and conducted by Evaluator Hanna Cha
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250812092351
FACILITY NAME:SERRANO FAMILY CHILD CAREFACILITY NUMBER:
197700076
ADMINISTRATOR:SERRANO, TOMASAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 809-6722
CITY:NEWHALLSTATE: CAZIP CODE:
91321
CAPACITY:14CENSUS: 6DATE:
10/23/2025
UNANNOUNCEDTIME BEGAN:
08:51 AM
MET WITH:Tomasa Serrano; LicenseeTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Physical Plant-Licensee did not obtain required permits prior to construction work being done.
INVESTIGATION FINDINGS:
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On 10/23/2025, LPA Hanna Cha met with Licensee Tomasa Serrano. The purpose of the inspection is to deliver the findings for the above allegation. Upon arrival, LPA observed one infant and five preschool children being supervised by Licensee.

The investigation consisted of observations, record review, interviews with Building and Safety personnel, licensee, parents, and other complaint relevant parties.

Concerning the above allegation, Licensee remodeled her kitchen, a wall was torn down, a detached structure (pool house) was built without obtaining required permits prior to construction, interviews conducted with the Department of Building and Safety personnel revealed that no permits were obtained prior to the remodel and construction. Licensee admitted that the above mentioned construction work was not reported to the Department and Building and Safety and to the Licensing Department.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Hanna Cha
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 12-CC-20250812092351
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: SERRANO FAMILY CHILD CARE
FACILITY NUMBER: 197700076
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/23/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/06/2025
Section Cited
CCR
102416.3(a)(b)
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102416.3(a)(b) Alterations to Existing Buildings and Grounds-Prior to making alterations or additions to a family child care home or grounds, the licensee shall notify the Department...The licensee shall provide the Department with a copy of an inspection report...This requirement was not met as
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Licensee is required to obtain a permit for all construction and remodeling and provide the department proof of permits and approvals from the Department of Building and Safety by POC due date.
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evidenced by: The department obtained evidence from the Department of Building and Safety that licensee remodeled the kitchen, tore a wall down, and built a pool house without obtaining required permits and approvals. This is a Type B violation that could pose a potential risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Hanna Cha
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 12-CC-20250812092351
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: SERRANO FAMILY CHILD CARE
FACILITY NUMBER: 197700076
VISIT DATE: 10/23/2025
NARRATIVE
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Based on LPA observations and interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. A Type B citation issued.

A notice of site visit was given to licensee and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Exit interview conducted and report was reviewed with the licensee Tomasa Serrano.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Hanna Cha
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3