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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197700097
Report Date: 04/17/2025
Date Signed: 06/11/2025 01:46:53 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/10/2025 and conducted by Evaluator Crystal Ali
COMPLAINT CONTROL NUMBER: 12-CC-20250410101835
FACILITY NAME:RAMIREZ FAMILY CHILD CAREFACILITY NUMBER:
197700097
ADMINISTRATOR:RAMIREZ, RAQUELFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 605-0539
CITY:VICTORVILLESTATE: CAZIP CODE:
92392
CAPACITY:14CENSUS: 5DATE:
04/17/2025
UNANNOUNCEDTIME BEGAN:
11:55 AM
MET WITH:Raquel Ramirez, LicenseeTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Allegation:Physical Plant-Licensee is providing daycare in an uninhabitable area of the home.
INVESTIGATION FINDINGS:
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This report has been amended.
On April 17, 2025, Licensing Program Analyst (LPA), Crystal Ali conducted an unannounced complaint 10 day visit and findings inspection to Ramirez Family Child Care. LPA met with Licensee who granted access. The purpose of the inspection was to complete 10 day visit. During visit LPA was able to present findings from complaint investigation (4/10/25) regarding the above allegation. LPA discussed the allegation details with Licensee. LPA observed 4 adults in home and 4 children and 1 infant in care.

The investigation consisted of interview with the licensee. The investigation revealed consistent statements with allegation #1 that the licensee is providing daycare in an uninhabitable area of the home. The licensee admitted to the allegation stated above, that the children had been eating and napping in the garage. Therefore, the allegation is to be found substantiated.


Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Crystal Ali
LICENSING EVALUATOR SIGNATURE:

DATE: 06/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 12-CC-20250410101835
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: RAMIREZ FAMILY CHILD CARE
FACILITY NUMBER: 197700097
VISIT DATE: 04/17/2025
NARRATIVE
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A finding that the complaint is substantiated means that the allegation happened or is valid, there is a preponderance of evidence to prove that the alleged occurred.

An exit interview was conducted, the report was read, and a copy of this report was left with the Licensee with notice of the site visit and appeal rights. Failure to maintain posting of the Notice of Site Visit for thirty (30) consecutive days will result in a $100 Civil Penalty.
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Crystal Ali
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 12-CC-20250410101835
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: RAMIREZ FAMILY CHILD CARE
FACILITY NUMBER: 197700097
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/17/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/17/2025
Section Cited
CCR
102423(a)(2)
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To receive safe, healthful, and comfortable accommodations, furnishings, and equipment.

This requirement is not met as evidenced by: Based on interview, observation, and record review, the licensee did not comply with the section cited above, LPA
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Licensee states that she no longer has the children eating or drinking in the garage since the city came out to inspection garage. LPA observed upon entry children napping in the livingroom.
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observed that licensee did not convert garage (per City of Victorville requirements) in order to used the garage for napping and eating which poses/posed an immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Crystal Ali
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2025
LIC9099 (FAS) - (06/04)
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