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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197700428
Report Date: 07/18/2023
Date Signed: 07/18/2023 04:03:50 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/17/2023 and conducted by Evaluator Carol Heath
COMPLAINT CONTROL NUMBER: 12-CC-20230517153640
FACILITY NAME:THAMES FAMILY CHILD CAREFACILITY NUMBER:
197700428
ADMINISTRATOR:AUDREY THAMESFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(661) 618-0010
CITY:PALMDALESTATE: CAZIP CODE:
93550
CAPACITY:14CENSUS: 4DATE:
07/18/2023
UNANNOUNCEDTIME BEGAN:
03:02 PM
MET WITH:Audrey ThamesTIME COMPLETED:
03:03 PM
ALLEGATION(S):
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Personal Right - Provider yells at childcare children.
INVESTIGATION FINDINGS:
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On 7/18/2023, Licensing Program Analyst (LPA) Carol Heath conducted an unannounced follow-up complaint inspection at the Thames Family Child Care and met with License Audrey Thames. The purpose of the inspection was to deliver the complaint finding for the above complaint allegation.
During today’s visit, LPA observed 1 toddler and 1 preschool, 2 school age-children present with the licensee and 1 assistant.
During the course of the investigation of this complaint, LPA Heath conducted interviews with the licensee and other related parties. Based on interviews and other evidence, it was determined that the licensee was raising her voice with children. Therefore, based on the information obtained, there is a preponderance of evidence to provide that the licensee failed to meet the Title 22 Regulation. Therefore, the above allegation is Substantiated.
Type B deficiency is being cited (See LIC 9099D)
An exit interview was conducted, and a copy of the report was left with the licensee Audrey Thames.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Carol Heath
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 12-CC-20230517153640
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: THAMES FAMILY CHILD CARE
FACILITY NUMBER: 197700428
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/18/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/31/2023
Section Cited
CCR
102423(a)
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Personal Rights:
(a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee ...These rights include, but are not limited to, the following.This requirement is not meet as evidenced by:

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Talk to the children. The licensee agreed to take some training for how to interacte with children. Also the licensee and her assistant will have behavior policy.
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Based on interviews with relate parties, the licensee was raising her voice with childcare children, which poses an potential Health, Safety or Personal Rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Carol Heath
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2023
LIC9099 (FAS) - (06/04)
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