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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197700428
Report Date: 07/09/2025
Date Signed: 07/09/2025 12:03:22 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/23/2025 and conducted by Evaluator Justeene Tamayo
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250423085706
FACILITY NAME:THAMES FAMILY CHILD CAREFACILITY NUMBER:
197700428
ADMINISTRATOR:AUDREY THAMESFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(661) 618-0010
CITY:PALMDALESTATE: CAZIP CODE:
93550
CAPACITY:14CENSUS: 0DATE:
07/09/2025
UNANNOUNCEDTIME BEGAN:
11:23 AM
MET WITH:Audrey Thames, Licensee TIME COMPLETED:
12:10 PM
ALLEGATION(S):
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Allegation: Personal Rights-Provider did not provide food to day care children
INVESTIGATION FINDINGS:
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On 07/09/2025, Licensing Program Analysts (LPAs) Justeene Tamayo and Hanna Cha conducted an unannounced complaint investigation related to the allegation above to deliver the complaint findings. LPAs disclosed the purpose of the investigation and was granted entry into the facility by licensee Audrey Thames. A tour of the facility was conducted, and LPAs verified a census of zero day care children.

The investigation consisted of interviews with staff, children, parents, and other complaint relevant parties, as well as a review of supporting documentation. During interviews conducted, it was revealed that the licensee provided child #1 and child #2 with a snack after they were picked up from school and brought to the facility around 6PM. Child #1 confirmed this, stating they had cookies on their last day at the facility.

Please see LIC9099-C for continuation page.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Justeene Tamayo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 12-CC-20250423085706
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: THAMES FAMILY CHILD CARE
FACILITY NUMBER: 197700428
VISIT DATE: 07/09/2025
NARRATIVE
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During initial walk through of the facility, LPA Tamayo observed plenty of snacks and frozen foods for the day care children in care to eat. Information revealed licensee was not approved by the Food Program to serve dinner after 4 PM, which is why only a snack was given to children #1-2 who arrived at the facility around 6PM. Parent #7 then picked up child #1-2 around 7PM and stated the licensee told her a snack was provided to her children.

Furthermore, LPA Tamayo also interviewed parents of other children who attends the facility. Parents confirmed that dinner service ends at 4 PM, and that meals such as spaghetti and broccoli are provided during approved hours, and parents did not have any concerns regarding the facility’s plan of food service. According to the Food Program, there are no concerns regarding this facility’s compliance.

Based on the information provided and inconsistent statements, the above allegations are rendered unsubstantiated at this time.

A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged allegation occurred.

An exit interview was conducted, a copy of this report and a notice of site visit report was provided to the facility.

SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Justeene Tamayo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2025
LIC9099 (FAS) - (06/04)
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