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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197700472
Report Date: 06/12/2025
Date Signed: 06/12/2025 10:44:59 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2025 and conducted by Evaluator Justeene Tamayo
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250325151049
FACILITY NAME:ALMANZAR FAMILY CHILD CAREFACILITY NUMBER:
197700472
ADMINISTRATOR:MARISOL ALMANZARFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 671-7199
CITY:SAN FERNANDOSTATE: CAZIP CODE:
91340
CAPACITY:14CENSUS: 7DATE:
06/12/2025
UNANNOUNCEDTIME BEGAN:
09:50 AM
MET WITH:Marisol Almanzar, Licensee TIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Allegations:
Personal Rights: Licensee did not meet daycare child’s diapering needs resulting in a diaper rash.
Personal Rights: Licensee did not ensure daycare child is provided an adequate amount of water.
License: Licensee is operating without an assistant when operating max capacity.
INVESTIGATION FINDINGS:
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On 06/12/2025, Licensing Program Analysts(LPAs) Justeene Tamayo and Hanna Cha conducted an unnanounced complaint investigation related to the allegations above. LPAs disclosed the purpose of the investigation and was granted entry into the facility by licensee Marisol Almanzar. A tour of the facility was conducted, and LPAs verified a census of 2 infants and 5 preschool children in care, along with assistant #1.

Allegation #1:
During interviews with parents, it was confirmed that none had concerns about their children developing diaper rash at the facility. Parents provide their own diapers for use during the day. According to the licensee, all diaper changes are logged, and there is a policy to change diapers every two hours. The licensee also stated that if a diaper change is needed before the scheduled time, she changes the diaper immediately rather than waiting.

Please LIC9099-C for Continuation Page.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Justeene Tamayo
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2025 and conducted by Evaluator Justeene Tamayo
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250325151049

FACILITY NAME:ALMANZAR FAMILY CHILD CAREFACILITY NUMBER:
197700472
ADMINISTRATOR:MARISOL ALMANZARFACILITY TYPE:
810
ADDRESS:1915 SEVENTH STREETTELEPHONE:
(818) 671-7199
CITY:SAN FERNANDOSTATE: CAZIP CODE:
91340
CAPACITY:14CENSUS: 7DATE:
06/12/2025
UNANNOUNCEDTIME BEGAN:
09:50 AM
MET WITH:Marisol Almanzar, Licensee TIME COMPLETED:
11:00 AM
ALLEGATION(S):
1
2
3
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5
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8
9
Allegation:
Personal Rights: Licensee did not provide daycare child with a diaper.
INVESTIGATION FINDINGS:
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On 06/12/2025 Licensing Program Analysts(LPAs) Justeene Tamayo and Hanna Cha conducted an unannounced complaint investigation related to the allegations above. LPAs disclosed the purpose of the investigation and was granted entry into the facility by licensee Marisol Almanzar. A tour of the facility was conducted, and LPAs verified a census of 2 infants and 5 preschool children in care, along with assistant #1.

During interviews with the licensee and other relevant parties, it was disclosed that the licensee did not place a diaper or pull-up on Child #1. The licensee explained that she chose not to use a pull-up because Child #1 is currently potty training, and she was concerned it might cause confusion for the child. However, the licensee also stated that she could not recall whether Child #1 had underwear available. As a result, Child #1 was wearing only sweatpants without a diaper, pull-up, or underwear. This situation presents a potential health and safety risk to the child while in care.

Please see LIC9099-C for Continuation Page.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Justeene Tamayo
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 12-CC-20250325151049
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: ALMANZAR FAMILY CHILD CARE
FACILITY NUMBER: 197700472
VISIT DATE: 06/12/2025
NARRATIVE
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Based on the information obtained, the above allegation is deemed Substantiated. A finding of substantiated means that allegation is valid. Facility has been cited a Type B citation Personal Rights 102423(a)(2): Please see LIC-9099D for deficiency page.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Justeene Tamayo
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 12-CC-20250325151049
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: ALMANZAR FAMILY CHILD CARE
FACILITY NUMBER: 197700472
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/12/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/19/2025
Section Cited
CCR
102423(a)(2)
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Personal Rights 102423(a)(2): Each child receiving services..shall have certain rights that shall not be waived or abridged by the licensee.. These rights include, but are not limited to, the following: (2) To receive safe, healthful, and comfortable accommodations...
This requirement was not met as evidence by:
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 Licensee shall write a written declaration on how she will prevent this incident from reoccurring and send to LPA Tamayo no later than 06/19/25

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The licensee dressed the child in sweatpants without a pull-up or underwear, which causes a potential health and safety risk for the child in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Justeene Tamayo
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 12-CC-20250325151049
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: ALMANZAR FAMILY CHILD CARE
FACILITY NUMBER: 197700472
VISIT DATE: 06/12/2025
NARRATIVE
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Allegation #2:
During a walkthrough of the kitchen area, the LPA observed a green jug of water in the refrigerator designated for the daycare children. The licensee explained that water is offered to children after outdoor play and whenever they express interest. Some children use their own personalized water bottles, while others drink from the jug using disposable cups.

Allegation #3:
During the initial walkthrough, the LPA observed that the facility was operating within its licensed capacity. Parent interviews confirmed that they typically see between 2 to 6 children present when picking up their own children and have never observed more children than the allowed capacity.

Based on the information provided, the allegations of Personal Rights and over capacity of License are rendered unsubstantiated based on inconsistent statements and lack of supporting evidence. A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged allegation occurred.

An exit interview was conducted, a copy of this report, appeal rights, and a notice of site visit report were provided to the facility.

SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Justeene Tamayo
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5