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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197700475
Report Date: 05/20/2022
Date Signed: 05/26/2022 10:37:44 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/02/2022 and conducted by Evaluator Carol Heath
COMPLAINT CONTROL NUMBER: 12-CC-20220502082013
FACILITY NAME:SERRANO FAMILY CHILD CAREFACILITY NUMBER:
197700475
ADMINISTRATOR:FACILITY TYPE:
810
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:8CENSUS: 5DATE:
05/20/2022
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Edna SerranoTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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9
Licensee failed to provide a safe and comfortable environment for daycare children
INVESTIGATION FINDINGS:
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On 5/20/2022 Licensing Program Analyst, Carol Heath conducted an unannounced follow-up complaint investigation at the Serrano Family Child Care and met with Licensee Edna Serrano. The purpose of the visit is to deliver the complaint finding for the above allegation. That the licensee failed to provide a safe and comfortable environment for the daycare children. During today's inspection, LPA observed 5 Day Care Children (2 infants and 3 children) present and 1 Staff.
During the course of the investigation, interviews were conducted with Licensee, Licensee’s 2 children, Licensee’s mother, and other related parties (See LIC 811) Confidential Names List date 5/12/2022.
Although the allegation may have happened or is valid, thee is not a preponderance of the evidence to prove that the licensee failed to provide a safe and comfortable environment for daycare children; therefore, the above allegation is UNSUBSTANTIATED.
Appeal Rights were provided and discussed with the licensee. No deficiencies were cited.

An exit interview was conducted, and A copy of this report was discussed and left with Licensee Edna Serrano.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Carol Heath
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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