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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197700717
Report Date: 08/19/2025
Date Signed: 08/19/2025 04:01:43 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/02/2025 and conducted by Evaluator Mayra Rivera
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250602115040
FACILITY NAME:GONZALEZ FAMILY CHILD CAREFACILITY NUMBER:
197700717
ADMINISTRATOR:FACILITY TYPE:
810
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:8CENSUS: 5DATE:
08/19/2025
UNANNOUNCEDTIME BEGAN:
12:55 PM
MET WITH:Alma Gonzalez, Licensee TIME COMPLETED:
02:25 PM
ALLEGATION(S):
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Licensee did not provide adequate supervision to children resulting in child sustaining injuries.
Licensee did not communicate with child’s authorized representative.
Licensee transports children in an unsafe manner.
INVESTIGATION FINDINGS:
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On Tuesday, August 19, 2025, Licensing Program Analyst (LPA), Mayra Rivera conducted an unannounced complaint inspection and to deliver findings in regards the above allegations. LPA met with licensee Alma Gonzalez who granted access and guided LPA Rivera on a tour of the facility.

Upon LPA Rivera arrival, LPA observed 5 school-age children and 1 infant with licensee present providing care and supervision.

During the course of this investigation, LPA Rivera conducted confidential interviews with parents, children and reviewed evidence. Based on the confidential interviews there was no indication of concerns with the quality of care provided at Gonzalez Family Child Care. Statements made by the children there was no indication of hitting or witnessing other children hit child. Based on the evidence, the child’s inner top lip appears light pink and a little dry. LPA did not observe bruising or swelling. Licensee stated, did not notify
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20250602115040
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: GONZALEZ FAMILY CHILD CARE
FACILITY NUMBER: 197700717
VISIT DATE: 08/19/2025
NARRATIVE
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parent because the child did not sustained an injury while in care. LPA Ortega observed 1 car seat base and a full car seat for a toddler installed in the truck on 6/6/25 and LPA observed a total of 4 toddler car seats. LPA Rivera observed licensee’s auto insurances effective dates 9/3/2024 and 5/21/25 with expiration date 5/21/26. The interviews conducted by LPA Rivera did not support nor confirm the above allegations.

This agency has investigated the complaint alleging Licensee did not provide adequate supervision to children resulting in child sustaining injuries., Licensee did not communicate with child’s authorized representative and Licensee transports children in an unsafe manner. At this time, it is determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore at this time the above allegations are unsubstantiated. No deficiency given at this time.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit made by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with licensee Alma Gonzalez. The licensee was provided a copy of the appeal rights (LIC 9058) and her signature on this form acknowledges receipt of these forms.

SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2