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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197750077
Report Date: 07/14/2022
Date Signed: 07/14/2022 04:38:27 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/29/2022 and conducted by Evaluator Liana Stepanyan
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20220429153314
FACILITY NAME:GUIDEPOST MONTESSORI AT COPPER HILLFACILITY NUMBER:
197750077
ADMINISTRATOR:ERIN TRICEFACILITY TYPE:
850
ADDRESS:25135 RYE CANYON LOOPTELEPHONE:
(747) 800-4150
CITY:SANTA CLARITASTATE: CAZIP CODE:
91355
CAPACITY:126CENSUS: 45DATE:
07/14/2022
UNANNOUNCEDTIME BEGAN:
02:02 PM
MET WITH:Gina Castello, DirectorTIME COMPLETED:
04:48 PM
ALLEGATION(S):
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Allegation #1: Neglect Lack of Supervision - Child #1 had Inappropriate contact with children.
Allegation # 2: Neglect Lack of Supervision - On 4/28/22, Child #3 took 2 steps and exited the playground area on to the side of the facility.
Allegation #3: Personal Rights - Staff #1 handled day care children in a rough manner.
Allegation #4: Physical Plant - Facility has no cleaning supplies.
Allegation #5: Two staff member have provided care to 30-40 children resulting in out of ratio.
INVESTIGATION FINDINGS:
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On July 14, 2022, Licensing Program Analysts (LPA) Liana Stepanyan and Licensing Program Manager Mariela Ramon conducted a subsequent complaint investigation for the above allegations for the purpose of delivering the findings. Upon arrival LPA and LPM were greeted by Gina Castello who guided LPA and LPM on a tour of the facility. LPA and LPM observed 45 children in care and 5 staff members providing care and supervision. The investigation of the above allegations consisted of interviews with staff, children and other relevant complaint parties.

Allegation #1: Interviews conducted revealed there were no witnesses that corroborated the incidents occurred. Child #1's statements did not corroborate the allegations occurred. Furthermore, staff and children denied the allegations occurred.

Please see Complaint Investigation Report LIC9099C for report continuation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Liana Stepanyan
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 12-CC-20220429153314
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: GUIDEPOST MONTESSORI AT COPPER HILL
FACILITY NUMBER: 197750077
VISIT DATE: 07/14/2022
NARRATIVE
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Allegation #2: It was determined that on 04/28/22 during outdoor time, a parent opened the gate to enter the play area and child #3 took 2 steps and exited the playground area on to the side of the facility. Supervising staff disclosed she was two feet away from child #3 and as she looked away to attend another child, child #3 stepped outside of the gate on to the side of the facility. As parent was entering the outdoor play area direct child #3 into the outdoor area.

Allegation #3: Interviews conducted revealed staff #1 has not ever been seen handling day care children in a rough manner. On the contrary, staff disclosed staff #1 was caring toward daycare children. Staff #1 no longer works at the facility.

Allegation #4: Based on LPAs observation on 05/28/2022, there is sufficient amount of cleaning supplies maintained in each classroom and main break room inaccessible to children for daily usage. In addition, based on interviews staff revealed classrooms are sanitized and cleaned before and after school.

Allegation #5: Interview conducted with staff revealed facility maintains their capacity and ratio on a daily bases.

Based on the evidence obtained the preponderance of evidence has not been met; therefore, the allegations have been deemed to be unsubstantiated.

An exit interview is conducted, copy of the report was reviewed and provided to school Director along with appeal rights and notice of site visit.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Liana Stepanyan
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/29/2022 and conducted by Evaluator Liana Stepanyan
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20220429153314

FACILITY NAME:GUIDEPOST MONTESSORI AT COPPER HILLFACILITY NUMBER:
197750077
ADMINISTRATOR:ERIN TRICEFACILITY TYPE:
850
ADDRESS:25135 RYE CANYON LOOPTELEPHONE:
(747) 800-4150
CITY:SANTA CLARITASTATE: CAZIP CODE:
91355
CAPACITY:126CENSUS: 45DATE:
07/14/2022
UNANNOUNCEDTIME BEGAN:
02:02 PM
MET WITH:Gina Castello, DirectorTIME COMPLETED:
04:48 PM
ALLEGATION(S):
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Criminal Record Clearance: On 04/28/22, staff #2 provided care and supervision to children without obtaining criminal record clearance.
INVESTIGATION FINDINGS:
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On July 14, 2022, Licensing Program Analysts (LPA) Liana Stepanyan and Licensing Program Manager Mariela Ramon conducted a subsequent complaint investigation for the above allegations for the purpose of delivering the findings. Upon arrival LPA and LPM were greeted by Gina Castello who guided LPA and LPM on a tour of the facility. LPA and LPM observed 45 children in care and 5 staff members providing care and supervision. The investigation of the above allegation consisted of interviews with staff, children and other relevant complaint parties.

The evidence obtained revealed Staff #2 was observed present in the facility providing care and supervision to children without obtaining criminal record clearance. Interviews revealed staff #2 has been assisting with day care children supervision on 04/28/22 during other play. Please see Complaint Investigation LIC9099C for contiunation of the report.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Liana Stepanyan
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 12-CC-20220429153314
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: GUIDEPOST MONTESSORI AT COPPER HILL
FACILITY NUMBER: 197750077
VISIT DATE: 07/14/2022
NARRATIVE
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The facility was cited a Type A violation. Please see Complaint Investigation LIC9099D for deficiency cited.

Upon receipt of a Type A deficiency licensee shall post the report for 30 days in addition to the Notice of Site Visit & provide copies of the licensing report to parents/guardians of children in care at the facility. This report must be provided to parents/guardians of children newly enrolled at the facility during the next 12 months & Head of School will obtain a signed Acknowledgement of Licensing Reports (LIC 9224) from parent/guardian & place it in each child's file. If these requirements are not met, civil penalties will be assessed.

An exit interview was conducted, a copy of this report and appeal rights was provided to the Director along with Notice of Site Visit.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Liana Stepanyan
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2022
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 12-CC-20220429153314
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: GUIDEPOST MONTESSORI AT COPPER HILL
FACILITY NUMBER: 197750077
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/14/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type A
07/14/2022
Section Cited
CCR
101170(e)(1)
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Criminal Record Clearance: All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1596.871 shall prior to working, residing or volunteering in a licensed facility: Obtain a California clearance or a criminal record exemption as required by the Department. This requirement was not met as evidence by:
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Staff #2 is now fingerprint cleared and assiociated to the facility. Director will submit a written statement to the Department no later 7/15/22 indicating staff will not assist with the supervision of children prior to obtaining criminal record clearance and associated to the facility.
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Based on record review and interviews conducted it was revealed that staff #2 who was not fingerprint clear and associated to the facility assisted staff #3 with the supervision of children during outdoor activities. This is a Type A deficiency which poses an immediately health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Liana Stepanyan
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 6