197750092-5-5-2026-12-CC-LKIG-DUJ2JN-20260528172637

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197750092
Report Date: 05/05/2026
Date Signed: 05/05/2026 01:03:13 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/30/2026 and conducted by Evaluator Mayra Rivera

PUBLIC

COMPLAINT CONTROL NUMBER: 12-CC-20260430115816

FACILITY NAME:	GUIDEPOST MONTESSORI AT PLUM CANYON		FACILITY NUMBER:	197750092
ADMINISTRATOR:	AARON BAILEY		FACILITY TYPE:	850
ADDRESS:	19141 SKYLINE RANCH RD		TELEPHONE:	(949) 354-2259
CITY:	SANTA CLARITA	STATE: CA	ZIP CODE:	91350
CAPACITY:	96	CENSUS: 57	DATE:	05/05/2026
		UNANNOUNCED	TIME BEGAN:	11:20 AM
MET WITH:	Rosie English, Assistant Director		TIME COMPLETED:	01:15 PM

ALLEGATION(S):

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Staff handled a day-care child in a rough manner.

INVESTIGATION FINDINGS:

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On Tuesday, May 5, 2026, Licensing Program Analysts (LPAs), Mayra Rivera and Maria Avalos conducted an unannounced complaint inspection in regards the above allegation. LPAs met with assistant director Rosie English who granted access and guided LPAs on a tour of the facility. LPAs observed a total 57 preschool children and staff #1, staff #2, staff #3, staff #4, staff #5 and staff# 6 present providing care and supervision.

During today's investigation LPA Rivera interviewed staff. Based on the interviews, staff #1 was outside watering the plants with the children in garden area and told the children do not touch the water and child #1 responded with " you don't tell me what to do" and staff #1 got to the child's eye level and responded to child by telling the child " you don't speak to mommy like that." Per interviews the staff did not handled the child in a rough manner.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:	DATE: 05/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 12-CC-20260430115816

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: GUIDEPOST MONTESSORI AT PLUM CANYON	FACILITY NUMBER: 197750092
	VISIT DATE: 05/05/2026

NARRATIVE

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LPA observed the video and was not able to hear the conversation. Based on the video observation, the child or children near did not show signs of physical distress. Based on the interviews and video observation, staff did not handled the child in a rough manner.

This agency has investigated the complaint alleging staff handled a day-care child in a rough manner. At this time, it is determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated. No deficiency given at this time.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit made by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Assistant Director Rosie English. Assistant director was provided copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these forms.

SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:	DATE: 05/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026

LIC9099 (FAS) - (06/04)

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